SharePoint O365 Administrator

Summary :

The intent of this work order is to supplement the Application Services team focusing on the implementation configuration and operational support of various mission critical application systems. The supported application systems are a mixture of inhouse developed purchased and thirdparty cloud service web applications and services. This individual will need to work with various business and technology groups to understand requirements and business criticality for each area of the organization. Support procedures and technical architectural documentation skills are equally important for this position.

Under general supervision the contractor will serve as an applications support engineer responsible for the operational supporting and resolving issues of assigned application systems and services. The contractor shall have advanced knowledge of Active Directory MS Entra ID MS Windows Server OS ethernet server hardware and M3NA applications / services. The contractor shall also have superior analysis and problem solving skills and the ability to establish influence and maintain superb working relationships with others through comprehensive communication and diplomacy skills.

DAILY DUTIES / RESPONSIBILITIES :

NonTechnical

Effectively interact and communicate with peers to Directorlevel IT professionals

Provide feedback to team regarding product issues enhancements and new features

Must have initiative drive and be a selfstarter

Ability to ask pertinent questions of others

Proactively seek to identify communicate and implement process related improvements

Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders

Collaborate extensively with peers and management to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers

Prioritize numerous issues of varying severity and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both customer and appropriate employees of status of all issues on a timely basis.

Good customer skills be attentive to detail and responsive to customer tickets

Ability to perform unattended troubleshooting document said troubleshooting and hand off for other techs.

Technical

The contractor will :

Troubleshoot and recommend technical solutions for customer issues related to software setup and configuration pertaining to SCDOR cloud applications Microsoft 3NA Admin Centers and other custom SharePoint solutions

Have expertise and experience with HTML 5 and CSS 3 SharePoint Server 2019 JavaScript .Net framework RESTful application design

Be required to provide technical documentation and perform other duties as needed

Develop workaround solutions as appropriate

Monitor and assess current systems and recommend enhancements as needed based on data gathered

Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems pertaining to web application design deployment and / or support

Diagnose and resolve problems related to applications and systems for which the Application Services team is responsible

Escalate complex problems to other internal IT groups or vendors for resolution

Install configure test monitor and maintain systems and application software and peripherals for users; install and configure servers required for designed solutions

Maintain familiarity with current computer and network products and services

Adhere to corporate information security guidelines and promote information security among coworkers

Qualified candidate will be responsible for performing root cause analysis and resolution

Perform other duties and special projects as assigned

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

M3NA setup configuration and operational support

Microsoft 3NA Admin Centers

SharePoint Technologies (2019 and Online)

General database design and administration

Application and server level security

Internet Information Services

Organizational Skills

Verbal Communication Skills

Written Communication Skills

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

Experience in projects involving PCI / NIST / Pub10NA security implementations and / or audits.

Working in team development environment

Security procedures

REQUIRED EDUCATION / CERTIFICATIONS :

A bachelors degree in information technology systems computer science or related field and eight (8) years of experience in information technology systems or related area; or an associates degree and ten (10) years of experience in information technology systems or related area; or a high school diploma and twelve (12) years of experience in information technology systems or related area.

Additional Sills : REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) : M3NA setup configuration and operational support Microsoft 3NA Admin Centers SharePoint Technologies (2019 and Online) General database design and administration Application and server level security Internet Information Services Organizational Skills Verbal Communication Skills Written Communication SkillsPREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE) : Experience in projects involving PCI / NIST / Pub10NA security implementations and / or audits. Working in team development environment Security procedures

Skills : Category

Name

Required

Importance

Level

Last Used

Experience

Administrative

Organizational Skills

Administrative

Verbal Communication Skills

Administrative

Written Communication Skills

Miscellaneous

Demonstrated knowledge / skills of the IT industry which includes : multitiered architectures enterprise applications evaluation of emerging technologies networks data management systems and hardware systems.

Network Security

Experience in projects involving PCI / NIST security implementations and / or audits.

Packaged Applications

Application Support