VDOT Dynamics 3NA Lead - Field Service & Customer Service

VDOT is seeking a Dynamics 3NA Tech Lead. The ideal candidate will be skilled and experienced in Microsoft’s Power Platform, to include Dynamics 3NA, PowerApps, Power Automate, Power Pages, Dataverse.

Responsibilities

• Expertise in Dynamics 3NA Customer Engagement – Dynamics3NA Field Service and Customer Service modules.
• Demonstrated experience in Microsoft Dynamics3NA customization, configuration, development, deployment, and usage.
• Aid in the requirements gathering, fit-gapanalysis, design, configuration, implementation, testing, and support ofMicrosoft Power Platform solutions.
• Design, develop new web components using .NET,SQL, Azure, Power Platform (Dynamics 3NA, Power Apps, Power Automate,Dataverse) and C#.
• Strong experience with troubleshooting andremediation of technical issues Dynamics 3NA issues; document solutions, andwork with system administrators and other IT resources to implement fixes.
• Strong knowledge of Microsoft’s licensing modelfor Dynamics 3NA and Power Platform.
• Adhere to best practices when implementingbusiness solutions and define/refine a governance approach for the platform’suse at VDOT.
• Develop and disseminate documentation(requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups/prototypes based on requirementsand use knowledge of Power Platform features/tools to offer solutions that meetbusiness needs.
• Function as a liaison between IT and thebusiness units; serve as a point of contact for issue logging, tracking, andresolution.
• Assist customers in discerning between Dynamics3NA/PowerApps/Power Automate and other technology offerings when gatheringrequirements; identify efficient solutions and recommend alternatives to meetbusiness needs.
• Contribute to improving our processes andpolicies within the program.
• Preferred Experience with Devops in PowerPlatform (Power Pipelines/ALM Accelerator)
• Other duties as assigned.
  
  

Professional Experience

• Strong organizational and interpersonal skills.
• Logical, clear and concise written and verbalcommunication skills.
• Ability to work seamlessly within a team as wellas manage individual tasks.
• Ability to react quickly to a fast paced,rapidly changing environment.
• Rely on experience and judgment to plan andaccomplish goals.
• Independently perform a variety of complicatedtasks.
• Work with a team of Developers and SystemEngineers.
• Communicate clearly and effectively, bothspeaking and in writing.
• Review & refine existing processes to betteralign with agency/group priorities.
• Review the existing procedures and propose,execute, and/or direct necessary changes.
• Participate in on-call duties as necessary.
• Be able to work–from-home and still provideexpected level of support.
• Be available to support after hours work asneeded.
  
  

Required/Desired Skills

Skill Required /Desired Amount Years of Experience Experience as a D3NA Technical Lead Required 5 Experience with creating and managing of solution using Dynamics 3NA Field Service & Customer Service. Required 8 Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D3NA Required 8 Custom development experience using .Net, JavaScript and C# Required 5 Experience with Power Platform and Dataverse Required 3 Experience with using standard & premium connectors with PowerApps and Power Automate Required 3 Experience with DevOps in Power Platform/D3NA Environments Desired 2 Experience with Data Integrations and Migrations using SSIS Packages Desired 5

Questions

No. Question Answer Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment? Question2 Please list candidate's email address.