What are the responsibilities and job description for the DRC-Help Desk Analyst 2-Video Support/ HD2 position at RICEFW Technologies?
AM :
Video support specialist extremely well-rounded in processing,scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 3NA,, experience with Polycom RMX, Resource Manager and endpoints.
Job will be in person working in London, Ohio. equipment supplied
ODRC expects a video support specialist extremely well-rounded inprocessing and scheduling videoconference requests and managing other issuesvia telephone and email utilizing Microsoft Office 365, and experience withPolycom RMX, Resource Manager and endpoints.
VideoSupport Specialist
Education :
Preferred Education : 4-year college degree
Years of Relevant Experience : 2 years
Key Skills :
- Process and schedule for videoconferencerequests and manage other issues via telephone andemail. Last year we scheduled over 12,000 conferences.
- Utilize Microsoft O365
- Assist with day-to-day management ofvideoconferencing operations for our multisite videoconferencing network
- Use professional written and oralcommunication
- Work successfully across multiple teams
- Provide analytical and troubleshooting supportfor video endpoints and fiber networks
- Support conference room meetings,point-to-point and multipoint (bridge) video teleconferences
- Prefer experience with Polycom and Ciscoinfrastructure and endpoints
- Provide limited audio / video support formanagement off-site activities
- Maintain strict confidentiality for allvideoconferencing activities
- Report operational and technical issues tomanagers.
Required / Desired Skills
SkillRequired / DesiredAmountof ExperienceExperience with Polycom and Cisco infrastructure and endpoints Highly desired0College degreeRequired4YearsUtilize Microsoft Officer 3NA Required0Use professional written and oral communicationRequired0Work successfully across multiple teamsRequired0Questions
No.QuestionQuestion1Please confirm if your candidate is ready to work full time in London office instead of hybrid if selected for this position.Question2Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States by your contractors? The consequences of this occurring can and will result in repercussions to you, the prime vendor, regardless if the candidate works for a sub-vendor of yours. It will also result in immediate termination of the contractor, and make them ineligible for rehire in the program.
