What are the responsibilities and job description for the Member Services Coordinator position at RICELAND FOODS INC?
Member Services Coordinator
Job Location: Headquarters Stuttgart, AR.
Reports To: Treasurer
Direct Reports: 0
Indirect Reports: 0
RICELAND
FAMILY FARMER OWNED
Riceland Overview
Riceland Foods and its family farmers have provided the world with wholesome, nutritious rice since 1921. Grown in the United States, our rice is known for its high quality and versatility, and that's why Riceland has become a trusted brand around the globe. Riceland is a cooperative, which means we are owned by our 5,500 family farmer members who are also our stockholders and growers.
Company Mission Statement
Riceland, a farmer owned cooperative, helps farmers feed the world, sustainably.
Job Description
Riceland Foods is looking for an Inventory Control Coordinator to support the finance team to ensure the company’s goals and initiatives are met.
This role will be responsible for supporting the company’s members services operations, including patron instruction and communication, member account management, and handling member mailouts. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively across the organization. The ideal candidate must be a critical thinker with strong communication and relationship management skills who thrives in a collaborative environment.
Job Duties
Patron Instruction:
- Assist patrons with changes to their accounts
- Preparation of daily advances
- Assist patrons with income and deduction statements
- Field daily questions from patrons and develop strong relationships with members
Member Services:
- Administering liens
- Updating base capital forms
- Initiating member payments
- Instructing members on transfers, estates, and hardship payments
Bank Relationship Management:
- Assist in maintaining relationships with banks and financial institutions
- Monitor member checks and assist with controls through positive pay
Other Support:
- Provide general support to the Treasurer and broader finance team
- Deliver exemplary service to our members by correspondence via mail, phone, web, and mobile applications
- Maintaining unclaimed and outstanding member check reports
Requirements:
- Associate degree from two-year college or technical school and/or 2 years related experience and/or training
- Ability to work well with cross-functional teams
- Strong analytical and problem-solving skills, with the ability to support data-driven decisions and tools
- Good communication and interpersonal skills, with the ability to influence stakeholders at all levels of the organization
Company Benefits and Incentives
- Medical insurance with low premiums
- Free dental with medical insurance enrollment
- Vision insurance with low premiums
- Free basic life insurance, up to 3x basic annual earnings
- Voluntary term life (rates depends on the age and salary of the employee)
- Long term disability
- Free short-term disability
- Accident insurance, for unexpected healthcare expenses due to accidents
- Critical illness insurance
- Employee assistance program
- 401K with company match 4% of an employee’s 5%
- Paid training programs.
PTO & Paid Holidays
Riceland Foods is an Equal Opportunity Employer
Riceland Foods provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
