What are the responsibilities and job description for the Automotive Service Writer/Advisor position at Rich Morton Mazda?
```Duties```
- Greet customers and provide excellent customer service
- Listen to customer concerns and accurately document all vehicle issues
- Schedule appointments and manage service requests
- Communicate with technicians to ensure timely completion of repairs
- Provide estimates for repairs and explain services to customers
- Upsell additional services and products as appropriate
- Maintain accurate records of customer interactions and transactions
```Experience```
- Previous experience in a similar role as a Service Writer or Service Advisor is preferred
- Knowledge of vehicle maintenance and repair processes
- Familiarity with diesel engine repair, automotive diagnostics, oil changes, brake repairs, shocks/struts alignment, and other common automotive services
- Strong customer service skills with the ability to effectively communicate with customers and technicians
- Sales experience is a plus
Note: The job description should not contain any contact information such as email or phone number.
Summary
As an Automotive Service Writer/Advisor, you will be a vital link between customers and our automotive service team. With core skills in automotive diagnostics, customer service, and service writing, you will excel in accurately assessing vehicle issues, communicating service recommendations, and ensuring customer satisfaction. Your sales expertise will be crucial in promoting additional services and enhancing the overall customer experience. Leveraging your premium skills in dealership experience and upselling, you will contribute to the efficient operation of our service department. Your knowledge in diesel engine repair, vehicle maintenance, and sales will be instrumental in providing top-notch automotive service to our valued customers.
Job Type: Full-time
Pay: $35,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Experience:
- service advisor: 1 year (Required)
Work Location: In person
Salary : $35,000 - $60,000