What are the responsibilities and job description for the Service Manager position at Rich Morton Mazda?
Overview
We are seeking a dedicated and experienced Service Manager to oversee our automotive service department. The ideal candidate will be responsible for managing service operations, ensuring customer satisfaction, and leading a team of technicians. This role requires strong leadership skills, mechanical knowledge, and a commitment to providing exceptional customer service in a fast-paced environment.
Duties
- Manage daily operations of the service department, ensuring efficient workflow and high-quality service delivery.
- Supervise and train service staff, fostering a positive work environment and encouraging professional development.
- Handle cash transactions accurately and transmit payments to the appropriate channels.
- Provide excellent customer service by addressing client inquiries, resolving complaints, and promoting upselling opportunities.
- Oversee the scheduling of service appointments and ensure timely completion of repairs.
- Maintain accurate records of services performed, parts used, and customer interactions.
- Collaborate with the sales team to align automotive sales with service offerings.
- Ensure compliance with safety regulations and dealership policies.
Skills.
- Exceptional customer service abilities with a focus on building lasting relationships.
- Enter warranty claims into manufacturer web site
- Experience in upselling services and products to enhance customer satisfaction.
- Previous experience in a dealership environment is preferred.
- Solid understanding of automotive sales processes and how they integrate with service operations.
- Ability to effectively communicate with customers and team members alike.
Join our team as a Service Manager where your expertise will contribute to our commitment to excellence in automotive service!
Job Type: Full-time
Pay: $80,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Days:
- Rotating weekends
Ability to Commute:
- Pasadena, MD 21122 (Required)
Work Location: In person
Salary : $80,000 - $120,000