What are the responsibilities and job description for the Help Desk Manager position at Richard, Wayne & Roberts?
The client is a leading provider of American-produced liquefied natural gas (LNG). This role is on-site 5 days a week in the Arlington, Virginia area. Sorry, no sponsorship available. No C2C.
They are seeking an experienced and highly motivated IT Manager – Help Desk to lead and manage our entire End User Services operation. In this senior-level role, you will be responsible for overseeing the strategy, direction, and operational excellence of all IT support services, ensuring a high level of customer satisfaction and productivity. The ideal candidate will have strong leadership skills, a deep understanding of end-user technologies, and a passion for delivering innovative solutions.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5 years of experience in IT support and management roles.
- Strong technical expertise in Windows, macOS, Office 365, and mobile device management.
- Experience with IT service management frameworks (e.g., ITIL) is a plus.
- Proven ability to solve business problems with technology solutions.
- Excellent communication and interpersonal skills with a strong customer service orientation.
- Ability to manage multiple priorities, meet deadlines, and handle complex issues.
- Strong problem-solving, analytical, and troubleshooting skills.
