What are the responsibilities and job description for the Customer Service Representative II position at RICHARD WOLF MEDICAL INSTRUMENTS CORPORATION?
Job Description
Job Description
Assisting department Manager in overseeing daily activity of customer service representatives. Including : all system information and order entry, timeliness of work completion, telephone etiquette, amount of time available on phones and assistance with problems or product information.
REQUIREMENTS AND RESPONSIBILITIES :
- Proofread orders to be entered into SAP, enter orders and create order deliveries
- Point of contact for Sales Representatives, customers, business-to-business accounts and internal personnel on all order-related inquires such as pricing / item breakdown, detailed investigation resulting in problem resolution and possible alternative solutions for inactive items or back orders.
- Collaborate with Stockroom / Shipping personnel to investigate picking / shipping errors
- Perform back-order review to ensure items are shipped as they become available
- Proactively maintain a higher level of all product disciplines, SAP, and procedural knowledge.
- Assist with entering orders and phone coverage as needed
- Credit processing for the department, including issuing credit RA’s, receive in credits, maintain and update credit statuses.
- Create Credit Memo’s
- Manage and distribute incoming CS email orders from the shared email inbox and fax inbox.
- Assist Sales representatives with creating quotes for customers
- Reference all CSR I responsibilities
ADDITIONAL RESPONSIBILITIES :
QUALIFICATIONS :
Stand / Sit / Walk 8 hours per day
EEO Statement
We offer competitive wages and a comprehensive benefits package, which includes :
At Richard Wolf, we believe in creating a workplace where everyone has the opportunity to thrive. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, status as a protected veteran, or any other legally protected status. We celebrate diversity and welcome all qualified candidates to apply for open positions.
