What are the responsibilities and job description for the Customer Service Representative position at Richards Insurance Agency Inc?
Join a company that is committed to making a difference in peoples lives every day. Richards Insurance Agency Inc in Ann Arbor, Michigan, is looking for a detail-oriented, professional, and friendly individual to join our team. You will be the first point of contact with our customers for our busy office. We pride ourselves on our excellent customer service, and we know that with your positive attitude and welcoming demeanor, you may be the perfect fit for this role. Each day you will be responsible for answering multiple phone lines, providing customer service, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as needed. If you are trustworthy, reliable, and adaptable, please apply today!
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Retirement Plan
Responsibilities
Engaging with customers through various channels such as phone, email, chat, or in-person to address inquiries and provide assistance.
Identifying and resolving customer issues or complaints efficiently and effectively, ensuring a positive experience.
Recording customer interactions and maintaining detailed records of inquiries, complaints, and resolutions in a customer relationship management (CRM) system
Promoting products or services to customers, upselling or cross-selling when appropriate, and assisting with customer loyalty programs.
Requirement
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication / interpersonal skills.
Salary : $45,000 - $50,000
