What are the responsibilities and job description for the Customer Service position at Richards Insurance Agency Inc?
Job Description
Richards Insurance Agency Inc, located in the vibrant city of Ann Arbor, Michigan, is seeking an enthusiastic and service-oriented individual to join our team as a Customer Service Representative. As a key member of our team, you will be the first point of contact for our valued clients, ensuring they receive the highest level of customer care and support. Working in a dynamic and engaging environment, you will have the opportunity to make a direct impact on customer satisfaction and loyalty by providing personalized service tailored to each client's needs. With a commitment to excellence and a positive attitude, you will help foster strong relationships and enhance the reputation of Richards Insurance Agency Inc as a trusted provider in the insurance industry. If you are driven by a passion for helping others and a desire to excel in a professional setting, we invite you to apply for this exciting opportunity!
Salary: $45000.00 - $50000.00 per year
Benefits
Annual Base Salary Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Responsibilities
Client Support: Provide high-quality assistance to clients by addressing their queries and resolving issues efficiently.
Customer Interaction: Engage with customers in a friendly and professional manner, ensuring a positive experience with the agency.
Information Dissemination: Clearly communicate policy details and service offerings to clients, ensuring they are well-informed.
Problem Solving: Identify and resolve client concerns, escalating issues to the appropriate department when necessary.
Relationship Management: Build and maintain strong client relationships, ensuring satisfaction and loyalty.
Feedback Collection: Gather customer feedback and communicate insights to the team to enhance customer service strategies.
Requirements
Qualifications: High school diploma or equivalent; additional certification in office management or related field is a plus
Experience: Previous experience in a customer service or administrative role, preferably within the insurance industry
Communication Skills: Excellent verbal and written communication skills, with a friendly and professional demeanor
Problem-Solving: Strong analytical skills and the ability to troubleshoot effectively
Interpersonal Skills: Strong ability to build rapport with clients and maintain positive relationships
Organizational Skills: Exceptional time management and organizational skills, with the ability to multitask and prioritize effectively
Technology: Proficient in using office software, such as MS Office Suite (Word, Excel, Outlook)
Availability: Must be available to work on-site in Ann Arbor, Michigan, and possess reliable transportation
Salary : $45,000 - $50,000
