What are the responsibilities and job description for the Insurance Customer Service position at Richards Insurance Agency Inc?
Job Description
Join Richards Insurance Agency Inc, a welcoming and community-focused insurance firm located in the heart of Ann Arbor, Michigan. We are looking for a dynamic and motivated Insurance Customer Service Representative who thrives in an engaging, client-focused environment. As a member of our team, you will play a crucial role in providing exceptional service and support to our valued clients, ensuring their needs are met with professionalism and care. Working onsite, you will become an integral part of the local community, building lasting relationships and trust with clients. If you are passionate about helping others and eager to make a positive difference, Richards Insurance Agency Inc offers the perfect platform to grow and advance your career while working in a supportive and inviting atmosphere.
Salary: $44000.00 - $52000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Responsibilities
Client Support: Provide excellent service to our clients by answering inquiries, resolving issues, and assisting with policy modifications.
Policy Details: Ensure clients fully understand the terms and coverage of their insurance policies.
Record Maintenance: Accurately maintain client information and update records as needed in our database.
Problem Resolution: Handle and resolve client complaints promptly and professionally, ensuring high satisfaction levels.
Collaboration: Work with other departments to ensure seamless client experiences and resolve any interdepartmental issues.
Follow-up: Conduct follow-up calls to ensure customer satisfaction and to assess additional requirements.
Requirements
Experience: Proven experience in customer service, preferably in the insurance industry.
Education: High school diploma or equivalent is required; additional certifications in customer service are a plus.
Communication Skills: Excellent verbal and written communication skills.
Customer Service Orientation: Strong commitment to providing exceptional service to clients.
Problem-Solving: Ability to effectively resolve client issues with patience and professionalism.
Organizational Skills: Strong ability to manage time and prioritize tasks efficiently.
Attention to Detail: High attention to detail and accuracy in policy processing and review.
Technology: Familiarity with industry-related software and CRM systems.
Salary : $44,000 - $52,000
