Credit and Collections Officer

Company Overview

Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.

Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.

These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

Our Opportunity

We are currently seeking a Credit and Collections Officer to join our team of professionals. 

Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.

Key Responsibilities

This person will help build and maintain good business relationships with Richelieu’s clients and is critical to helping ensure Richelieu's success.  Key responsibilities include:

• Communicate with clients to recover payment arrears or to ascertain the credit situation of a client for the industrial division
• Release, modify or cancel orders daily for each client
• Regularly exchange information with the sales department and customer service
• Follow up on recovering past-due accounts with clients 
• Perform credit analyses for new account applications or updating existing accounts
• Approve the client’s credit amounts (per Richelieu's policy/guidelines)
• Identify and resolve payment issues
• Perform all other tasks related to the position or assigned by the immediate supervisor

What We Are Looking For

• At least 1 year of experience in a similar or related role (accounts receivable, credit, or collections role)
• Excellent mathematical skills and a general understanding of accounting principles
• Strong written and verbal communication skills; able to negotiate and maintain positive customer relationships
• Patience, creativity, level-headedness, attention to detail, and ability to self-direct as well as collaborate with team members
• Must be proficient with Windows including Outlook Teams, Word, Excel, etc. and 10-key calculator for daily activities
• Experience with AS400 or JDE is preferred (but not required)
• Ability to apply basic accounting principles in the interpretation of customer financial statements.
• Ability to effectively secure prompt payment from customers while employing sensitivity, business acumen, and good judgment.
• Effective business writing and professional communications skills.
• High School graduate, some college courses in Accounting or Finance preferred

Compensation and Benefits

• Competitive market-based pay
• A comprehensive group insurance plan including medical, dental, vision, long-term and short-term disability insurance, life insurance, etc.
• Employee Stock Purchase Plan with company matching
• 401(K) with employer matching
• Paid vacation, holidays, and sick days