What are the responsibilities and job description for the Customer Service position at Richelieu Hardware?
Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 144,000 product offerings, 112 locations in North America, and a state-of-the-art field force that passionately serves over 110,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
Since 1968, Richelieu has understood the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what allow us to achieve Our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our Opportunity
We are currently seeking an Customer Service Representative to join our team of professionals.
Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.
Key Responsibilities
As a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Operations Manager.
- Answer phone calls from customers placing orders as well as provide sales quotes
- Work closely alongside outside sales representatives with customer orders and quotes
- Assist walk-in customers in the showroom with questions and order placement
- Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
- Research product solutions for customers to solve field-project issues
- Hours of operation are Monday to Friday, day shift only.
- This position may require lifting/pushing/carrying items up to or more than 50 pounds, working around fumes, airborne particles, or toxic chemicals
What We Are Looking For
- Experience providing customer service by phone or in-person, sitting at a desk for long periods of time
- Knowledge, or curiosity with the ability to learn, about interior design, cabinetry, millwork, kitchen and bath design, or closets
- Good general math ability; comfortable and adept at working with nprecise numbers and calculations
- Excellent communication skills, maintaining a positive and professional demeanor with all customers
- Thorough and committed to providing top-quality service to Richelieu customers, in accordance with our first core value: Customer Focus
- Highly desired - fluency in Spanish to assist with our bilingual customers
- AS400 (database) experience is preferred but not mandatory
- High school graduate or equivalent required; additional college or educational courses may be helpful
- Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
Compensation and Benefits
- Competitive market-based hourly pay rate
- Group insurance program (medical, dental, vision, life, disability, etc.)
- Employee Stock Purchase Plan with employer matching
- 401(K) with employer matching
- Paid vacation, sick days, and holidays
