What are the responsibilities and job description for the Retail Back Office Coordinator position at Richemont?
At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.
Retail Back Office Coordinator
Richemont | Shelton, CT
Role Overview
The position of Retail Back Office (RBO) Coordinator holds significant importance in providing support to all boutique personnel throughout the Americas (US & Canada) region, in both luxury brand and functional areas. The RBO Coordinator's primary responsibility is to support various control activities such as compliance, policies, and procedures, end-of-day operations, and transactional reporting. This individual will be instrumental in testing and establishing new and improved technologies that can enhance operational efficiency.
Responsibilities
- Collaborate with cross-functional teams, such as, Inventory, Tax, Accounting, Legal, and IT.
- Offer comprehensive support to all Maisons within the US & Canada regarding retail operations, policy & procedures, and compliance.
- Conduct audit of daily submissions on a digital platform, methodically identifying and remedying compliance issues or discrepancies.
- Generate monthly reporting of transactional information based on daily audits by taking proactive measures for additional actions or remedial steps.
- Investigate and resolve transaction payment variances with credit cards, wire transfers, and certificate server variances to enable reconciliation to general ledger accounts.
- Manage ongoing training and support retail staff on current End of Day Procedures.
- Assist with new boutique openings.
- Ensure timely communication and escalate relevant information to the Maisons and Senior Management.
- Support projects and initiatives aimed at transforming the business both locally and globally.
- Play an integral role in the development, implementation, and support of new technology / systems, along with the development of related operational procedures such as Digital End of Day with enhanced functionalities.
Qualifications
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
We Offer – United States
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and (k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.
At Richemont, We Craft the Future!
Salary will be determined based on relevant skills and experience.
