Technology Support Technician

POSITION: Technology Support Technician

DEPARTMENT: Technology Department

LENGTH OF WORK: 12 months/yearly

REPORTS TO: Technology Director

Job Status: Full Time - Hourly Position

The selected candidate will provide technical support in a Pre-K to 12 educational environment. RBBCSC serves approximately 2,600 students and 300 staff members, all of whom use Google Workspace for daily lesson plans and communication. This role is full-time and will involve working within a team environment at various school locations.

Primary responsibilities:

• Implementation, Support, and Maintenance of the corporation's 1:1 environment
• Provide IT onboarding of new staff
• Answer phone calls that come into the helpdesk phone line and ticketing system
• Basic network troubleshooting
• Maintain and support other technology within the facilities and at corporate office
• Participates in the development and maintenance of departmental procedures
• Direct contact with our Users will be a day-to-day function. Strong communication and people skills are a requirement as well as periodic travel to all facilities.
• Maintains a high degree of confidentiality.

Secondary responsibilities:

• Recommend and implement technical processes and advancements to enhance the performance of the school corporation.
• Maintain strict security standards and principles at all times.
• Constant communication with colleagues and external users.
• Plan and deliver software platforms used across multiple products and organizational units.
• Train end-users on hardware functionality and software programs.
• Monitor hardware, software, and system performance metrics.
• Maintain multiple databases and ensure system security.
• Document processes and perform diagnostic tests.
• Stay up to date with technological advancements and trends in IT support.
• Have a basic understanding of Chromebooks and/or browser-based devices.
• Perform any other computer/technology activities as assigned by the Technology Director
• Other duties as assigned

EDUCATION AND EXPERIENCE

• High School, GED equivalent or higher with a preferred background in information technology or combination of education and experience.
• Minimum of four (4) years of experience with various operating systems and peripherals
• Two (2) years of technical experience with LAN/WAN networking; knowledge of and understanding of TCP/IP Protocol.
• The ability to work independently and within a team environment
• Strong written and verbal skill set
• Have a strong understanding of system and network administration principles, cross-browser compatibility, general web functions, and standards.
• Ability to solve simple to complex problems and troubleshooting that may result in not only a technology solution but possibly a process change solution
• Must have transportation to commute to all schools.

PHYSICAL DEMANDS:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Specific vision abilities required by this job include the ability to adjust focus.

The incumbent may be required to lift 50 lbs by themselves; anything above that is a

two-person task.

WORK ENVIRONMENT:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is usually quiet. The work environment is smoke-free/vape-free.