What are the responsibilities and job description for the Dental Front Office position at Richland Creek Dental Group, PLLC?
Established dental office in Nashville is seeking a full-time front office coordinator for our busy practice. Personal motivation and mutual respect are important parts of our dental team. The ideal candidate for this position must be self-motivated, reliable, friendly, computer-literate, and possesses excellent people skills. If you are ready to join a dental practice that is committed to providing exceptional patient care AND facilitating the professional growth of our employees, we would love to hear from you!
JOB SUMMARY: The Front Office Coordinator oversees the administrative duties of the dental practice and works collaboratively with team members to ensure the front desk operations run smoothly. They are responsible for moving the patients through the intake and checkout process. Front Office Coordinators must ensure that all procedures, from pulling the correct patient files to charting insurance information, are closely followed so that the clinical team can concentrate on the well-being of the patients. Front Office Coordinators must interact effectively with back office personnel and help out in back office area, if needed, as well.
Specific Front Office Coordinator Job Duties: Greet patients and visitors in a courteous and friendly manner. Screen calls, arranges appointments and referrals, and communicates with labs and vendors Prepares new patient records, files, and maintains records. Type correspondence, reports, memos, and forms as requested by physicians and/or administration. Some transcription of clinical notes. Prepare reports/deposits daily for the billing department Perform insurance verification's Take clear and concise phone messages Schedule and confirm appointments daily; maintain a productive and efficient schedule Collect co-pays, deductibles and inquire on previous balances Prepare charts for the next day and actively participate in morning huddle Create new patient packets and charts Keep front area neat and tidy at all times Copy medical information as requested following proper procedures Distribute incoming reports and correspondence and files in patient charts or presents to professional staff Cross train to perform back office duties when needed Skills/Qualifications: Exceptional Verbal and Written Communication Skills, Organization, Solution-Oriented, Scheduling, Professionalism, Customer Focus, Confidentiality, Computer Literate, Teamwork
H.S. Graduate or GED Diploma Previous dental office experience preferred but willing to train the right candidate Excellent Customer Service skills Ability to comprehend established office routines and policies
Ability to keep financial records and perform mathematical tasks Understand HIPPA and OSHA regulations and privacy practices Good organizational skills and multi-tasked abilities Computer and technology proficiency Must be able to learn quickly from oral and written instructions Must be dependable and punctual
Personal Qualities: Able to work well under pressure. Can be trusted with confidential information. Can effectively act as a liaison between patients and physicians. Must have a neat and friendly appearance. Reliable and self-motivated Ability to communicate respectfully and get along with co-workers
Benefits for Full-Time Employees: We understand that you work hard, which is why we provide an excellent compensation and benefits package: Medical Insurance – Company covers 75% of the cost for employee, Dental and Vision Benefits, Life Insurance and Disability Insurance , 401(K) retirement options, Generous PTO plan, Paid holidays.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Can you talk about a time when you had to handle a customer who was upset?
Education:
- High school or equivalent (Required)
Experience:
- Dental receptionist: 2 years (Required)
Work Location: In person
Salary : $18
