What are the responsibilities and job description for the Dental Office Manager position at Richland Creek Dental Group, PLLC?
We are looking for a reliable and hardworking individual to join our team as an Office Manager for our small, busy practice in Antioch. If you are focused, goal-oriented, and dedicated to providing an exceptional patient experience, this role may be perfect for you!
As the Office Manager, you will leverage your management experience, team-building skills, and positive attitude to motivate your team to set and achieve goals. The ideal candidate will be organized, able to multitask efficiently, and exhibit effective leadership skills. You will serve as the primary contact for team members and act as a liaison between the practice and the Operations team. We seek someone who embraces a hands-on management style, assisting both administrative and clinical team members as needed. In addition to outstanding communication and organizational skills, the Office Manager will lead in a positive yet productive manner. Candidates should have a desire to evolve as a leader, thrive under pressure, and work well with others.
Required skills include:
- Ability to work independently and proactively
- Experience coaching and mentoring direct reports
- Direct experience developing and managing practice-level budgets
- Superior customer service skills and the ability to analyze and resolve patient concerns
- Strong problem-solving and decision-making abilities
- Excellent time management and attention to detail
**Duties & Responsibilities:**
- Lead by example and coach the team to achieve goals, work collaboratively, and create positive experiences for patients.
- Oversee the maintenance of a productive schedule that supports dentists and hygienists in delivering exceptional dental care in a comfortable environment.
- Monitor adherence to practice budget guidelines to maintain profitability.
- Assist team members with treatment planning presentations, review plans with patients, and discuss all financial options. Analyze treatment acceptance and provide guidance on follow-up systems and protocols.
- Coordinate effective daily team huddles, monthly team meetings, and quarterly practice progress meetings.
- Provide ongoing feedback, training, and annual performance evaluations for team members.
- Ensure compliance with protocols and guidelines related to patient privacy (HIPAA) and team member safety (OSHA).
- Assist in the interviewing, onboarding, and training of new hires, in partnership with our dedicated Human Resources team.
- Oversee office management duties, including: - Presenting and arranging financial options with patients to initiate same-day dental treatment. - Understanding the sequence of treatment and explaining treatment phases to patients; presenting financial options and terms. - Ensuring the office maintains patient data according to regulations and company policies. - Monitoring payment processing and verifying that all charges for services rendered are collected and posted daily with high accuracy; ensuring the daily deposit is balanced and closed at the end of the day. - Coordinating the auditing of patient charts, reviewing the schedule, and preparing for the next business day. - Developing, implementing, and managing recall and treatment follow-up systems to maximize treatment acceptance. - Scheduling team members to ensure shift coverage and facilitating requests for time off. - Maintaining efficient and effective workflow between administrative and clinical teams.
- Serve as the liaison between Viridian Dental Partners regarding: - Human Resources - Payroll - Accounts Payable - Marketing - Supplies - Recruiting - Employee Relations
**Education & Experience Requirements:**
- 3-5 years of management experience in a dental practice or related industry.
- Working knowledge of Microsoft Office applications.
- High School Diploma and/or GED equivalent.
**Benefits:**
Our team members work hard, which is why we strive to provide an excellent compensation and benefits package, including:
- Medical Insurance (percentage covered by employer)
- Dental and Vision Benefits
- Life and Short-Term Disability Insurance
- 401(K) Retirement Plan
- Generous PTO with 8 paid holidays.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Experience:
- Dental Office Management: 3 years (Required)
Work Location: In person
Salary : $50,000
