IT Helpdesk Technician

Richland Library is seeking to hire a Full-Time IT Helpdesk Specialist at our Main location.

Sample Duties:

• Performs library technology duties. Work involves processing helpdesk requests, installation of new computers, updates, configuration, and troubleshooting tasks.
• Demonstrates IT team values of being helpful, knowledgeable, empathetic, flexible, supportive, collaborative, and innovative.
• Possesses ability to put “people before processes” while maintaining appropriate IT security.
• Receives and records helpdesk requests from staff and customers. Escalates issues to the appropriate IT staff member, when necessary.
• Provides basic troubleshooting assistance to staff and customers for IT hardware and software, including computers, laptops, printers, other hardware maintained by the IT Department, Microsoft Office applications, the library’s integrated library system software, and other productivity applications.
• Assists in the deployment and maintenance of hardware, software, and systems.
• Trains and assists library staff and customers in use of the Library’s software applications and hardware.
• Writes and updates manuals, training materials, and documentation for applications and technology supported by the IT Department.

Requirements:

• High School Diploma or GED; supplemented by two years related IT or computer experience, helpdesk or PC technician experience or two IT certifications; an equivalent combination of education, certification, training, and/or experience.
• Proficiency in Microsoft Office.
• Valid driver's license and safe driving record.
• Preferred qualification: CompTIA A , CompTIA Network , ACMT, HDI-CSR, ITIL, or Microsoft 365 Certified: Modern Desktop Administrator Associate

Location, Salary & Hours:

Where: Richland Library Main, 1431 Assembly Street, Columbia, SC 29201

Hiring Salary Range: $1,461.54 - $1,538.46 bi-weekly plus excellent benefits

Hours: 37.5 hours per week:

Monday - Thursday: 11:30 AM - 8 PM; Friday: 9:30 AM – 6 PM. One Saturday every other month, 8:30 AM - 6 PM. Other weekday or weekend hours possible.

First 2-3 month training schedule: Monday – Friday: 8:30 AM – 5 PM.

Job Role & Level: A4; Pay Grade & Salary Band 4; FLSA Status: Non-Exempt

** Richland Library may change location and schedule of any library job.

How to apply:

Deadline: Open Until Filled. However, we reserve the right to close this posting without notice. We encourage applicants to apply as soon as possible.

No phone calls and/or in person inquiries regarding status of applications. Applicants selected for interview will be contacted by phone.

Why the Richland Library?

Richland Library is a vibrant, contemporary organization that provides resources and information that advance the Midlands. Offering state-of-the-art technology, a great variety of literary and cultural programs and 12 bustling facilities located throughout the county, Richland Library offers a truly customized, modern library experience for residents and visitors alike.

The Richland Library is an award-winning, forward-thinking public library system because of our exceptional, diverse staff, who are passionate about serving our community. Be a part of our team and help us to continue to fulfill our mission to help our customers learn, create and share.

We are guided by our shared Vision: “to enhance the quality of life for our entire community”; and by strategic objectives including advancing our community, having an engaged staff who make a significant positive difference, and enhancing the experience and outcomes of customers who interact with Richland Library.