What are the responsibilities and job description for the Front Desk Associate position at Richman Property Services?

Join Our Team as a Leasing Associate with Richman Property Services, Inc., in Los Angeles!

Are you enthusiastic, community-driven, and ready to be part of our esteemed team? Richman Property Services, Inc. is actively seeking a full-time Front Desk Associate to join our dynamic workforce.

Position : Front Desk Associate (Full-Time)

Location : Grand Plaza Sr., our 302-unit Sr. Living community located in Los Angeles, CA 90012

Hours : Monday through Friday from 8 : 00am-5 : 00pm, with a one-hour lunch break daily. 40 hours per week.

Key Qualifications :

Prior experience as a concierge, front desk, or leasing in a multi-family residential environment or Senior Living facility
Yardi experience preferred.
Ability to speak multiple languages English, Spanish, Mandarin a plus
Strong communication skills and the ability to build positive relationships with residents and visitors are essential

About Us :

As one of the nation's premier residential property owners, we are committed to cultivating exceptional living experiences for our residents, ensuring they take pride in their apartment community. With a focus on delivering unparalleled customer service and fostering a secure, welcoming environment, our mission is clear.

Responsibilities :

Manage all Front Desk inquiries, including phone calls and walk-ins

Communicate knowledgeably about available properties to exceed performance benchmarks.

Develop and maintain strong client relationships.

Excel in a professional, performance-driven, fast-paced team environment

Demonstrate highly motivated, high-energy sales with excellent closing skills.

Adapt to the needs and personality of each prospect.

Greeting visitors

managing multi-line phone systems

directing calls

scheduling appointments

handling mail

completing basic administrative tasks like data entry

handle sensitive information with discretion and confidentiality

Requirements :

Education : High school diploma or equivalent; Associate degree preferred.

Experience : Minimum 1-3 years of Front Desk experience.Proficiency in Yardi software products preferred.English and Mandarin / Chinese Preferred.

Skills & Certifications :

Strong communication skills and the ability to build positive relationships with residents.

Strong work ethic and customer focus

Responsive, courteous, reliable, and upbeat attitude

Attention to detail / follow-up technique.

Performance-driven with an embrace of growth and change

Problem-solving skills and reliability

Professional demeanor and personable phone voice

Ability to thrive in a customer-focused, team environment.

Benefits :

Competitive pay and benefits package

Medical, dental, vision, life insurance, and disability coverage

401(k) retirement plan with employer match of $0.50 for every $1.00 up to 6%

Opportunities for student loan repayments, and tuition reimbursement

Paid sick time, vacation time, and opportunities for career advancement.

Please Note :

We conduct criminal background and drug screenings as part of our hiring process. Richman Property Services is an equal opportunity employer, providing employment opportunities to all qualified applicants without regard to race, color, sex, religion, national origin, age, disability, or genetic information.

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