What are the responsibilities and job description for the General Manager position at Richman's Ice Cream?
As the General Manager, you will play a crucial role in overseeing the daily operations, ensuring exceptional customer service, and leading a team of 25 - 30 young staff members. Your responsibilities will include staff management, inventory control, customer engagement, and maintaining a positive work environment. This role requires effective leadership skills, strong organizational abilities, and a passion for creating a delightful customer experience in a fun and lively setting.
Team Leadership :
Supervise a small team of staff members, providing guidance and support.
Foster a positive and inclusive work environment, encouraging teamwork and professional development.
Customer Service :
Ensure excellent customer service by setting and maintaining high standards for product quality, presentation, and customer interactions.
Address customer inquiries, concerns, and feedback promptly and professionally.
Operations Management :
Oversee day-to-day operations, including opening and closing procedures, cash handling, and ensuring cleanliness and organization.
Monitor inventory levels, place orders, and manage stock to prevent shortages or excess.
Quality Control :
Ensure that all products meet quality standards and are prepared according to established recipes.
Conduct regular quality checks and cleanings on ice cream machines and equipment.
Training and Development :
Provide ongoing training to staff on customer service, product knowledge, and operational procedures.
Identify and nurture talent within the team for potential advancement.
Requirements
Requirements :
Proven experience in a managerial role, preferably in the food service or retail industry.
Strong leadership and communication skills, with the ability to motivate and inspire a young team.
Ability to work in a fast-paced and dynamic environment.
Excellent organizational and multitasking abilities.
Flexibility to work evenings, weekends, and holidays.
Food handling and safety certification is a plus.
Available to work 40 to 50 hours per week
Reliable transportation
2 or more years experience in restaurant or management
This job description is a general guide and may be adjusted based on the specific needs of the employer and the ice cream shop.
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