Assistant Community Manager

Description

Position Summary:

The Assistant Community Manager helps to ensure that leasing, marketing, resident management, revenue, and customer service goals are met for the property. The Assistant Community Manager’s role is to support the leasing staff and the Community Manager by providing guidance and taking action as necessary to ensure residents are happy and that all property goals are achieved. The Assistant Community Manager is always willing to take an active role in sharing tasks assigned to the leasing team or property manager as needed in order to ensure success. As a Lease-Up Assistant Community Manager, you will participate in all phases of the operations of a lease-up property including, but not limited to, leasing, marketing, general administration tasks, managing delinquency, resident services, and retention. Coordinates the maintenance of the physical condition of the property while achieving the best possible financial returns.

Duties/Responsibilities:

· Enthusiastically embraces the company culture, providing a welcoming environment for residents and guests, demonstrating our drive to maintain the highest of standards, and providing the best possible experience for everyone on site

· As a customer service expert, the Assistant Community Manager quickly responds to all complaints, questions, and requests, rushing forward to address and resolve all issues

· Seeks help from the Community Manager and/or maintenance staff to quickly resolve issues as required to ensure resident satisfaction

· Always presents a professional appearance and follows established dress code policy

· Drives leasing to achieve occupancy goals at or above budgeted expectations

· Strives to meet and exceed occupancy and closing ratio goals throughout the lease-up and stabilized stages of the community

· Directs leasing team to assure that all leads are responded to quickly and professionally

· Verifies that all incoming traffic has been logged using the resident management software and that all follow-up contacts have been completed each day

· Possesses superior product knowledge, including pricing and availability, specific floorplan information, and details of property amenities and common areas

· Maintains excellent awareness of the local market and completes all market surveys as required

· Has working knowledge of the local community, including local schools, business, and events

· Ensures that renewal offers are delivered timely and works to bolster resident retention

· Takes the lead in organizing community events, works to foster a strong sense of resident appreciation

· Oversees collection of rents, assuring that monies are posted timely, late fees are collected, and evictions are filed on schedule

· Manages resident delinquency, working with past due residents to collect required payments, and pushing overdue files to collections as necessary

· Monitors online reviews, social media, the property website(s), and all advertising for accuracy

· Strives to learn the Community Manager’s role and is capable of confidently filling in for the Community Manager when needed

· Is knowledgeable of Fair Housing Regulations and performs all tasks accordingly

· Other duties as assigned

Requirements

Required Skills/Abilities:

· A minimum of 3 years’ experience in property management

· A minimum of 1-2 years' experience as an Assistant Community Manager

· Valid driver’s license in the state of residence

· Proficiency in Microsoft Excel and Word, and proficiency in property management software

· High school diploma or equivalent combination of education required

· Multi-Family Lease Up experience preferred

· Prior experience in RealPage, OneSite, or another equivalent property management system is preferred

Education and Experience:

· A minimum of 3 years’ experience in property management

· A minimum of 1-2 years' experience as an Assistant Community Manager

· Valid driver’s license in the state of residence

· Proficiency in Microsoft Excel and Word, and proficiency in property management software

· High school diploma or equivalent combination of education required

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

*This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Salary : $10 - $22,000