What are the responsibilities and job description for the Leasing Agent position at Richmark Property Management?
Position Summary
The leasing consultant's focus is to assure that leasing, marketing, and customer service goals are met for the property. The leasing consultant is 100% customer-facing. The primary responsibilities of the leasing consultant are to generate traffic, lease units, and provide exceptional customer service to our residents.
Ongoing Essential Duties
- Utilizes property management software to manage incoming leads, responds quickly, and follows up on schedule
- Is knowledgeable regarding availability of units, pricing, and property information relevant to new prospects
- Strives to meet and exceed occupancy goals
- Is familiar with Fair Housing Regulations and performs all tasks accordingly
- Maintains a working knowledge of the local community, including local schools, business, and events
- Participates in planning and hosting resident appreciation events and constantly works to engender a sense of community among residents
- Performs opening tasks, including checking on the readiness of the model or show units, the tour paths, and the community amenities
- Serves as a first point of contact for residents, works to resolve any issues or complaints.
- Quickly returns missed phone calls and stays current with all follow-ups for leads and prospects
- Quickly escalates any customer service issues to site management when support is needed
- Communicates effectively to site management and maintenance team to resolve any noticed issues
- Enthusiastically embraces the company culture, provides a welcoming environment for residents and guests, demonstrates our drive to maintain the highest of standards, and provides the best possible experience for everyone on site
- Enthusiastically greets each person who enters the office
- Approaches each situation in a friendly and helpful manner
- Maintains a pleasant, professional, and cheerful presence at all times
- Always presents a professional appearance and follows established dress code policy
- Strives to learn the assistant community manager's role and can fill in for the assistant community manager when needed.
- Other duties as assigned
Required Skills / Abilities :
Supervisory Responsibilities :
Education and Experience :
Physical Requirements :
Compensation details : 19-20 Hourly Wage
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