Developmental Services Program Director

The Developmental Services (DS) Program Director performs complex professional and administrative work designing, implementing and directing a comprehensive developmental service network for adults and children with Intellectual/Developmental Disabilities (I/DD) and the Infant and Toddler Connection (ITC) of Richmond. Work involves setting policies and goals under the direction of the Chief Operating Officer of DS / ITC of Richmond / Region IV REACH. Oversees various programs within the DS division, including Early Intervention/Part C, Child and Adult Support Coordination, Service Monitoring, Supported Residential Services, OBRA, Intake / Eligibility Determination, and Public Guardianship. Key responsibilities include taking a lead role in the development / drafting of the DS and ITC operating budgets; monitors spending to ensure adherence to designated budgets; participates in the procurement process as needed to ensure adequate access to contracted services is available; monitors contracts with community providers; interpret and implement policy and procedures relevant to service and program delivery; oversees the coordination of reimbursement and billing processes for DS and ITC services; identifies/develops revenue sources; maximizes billing through service delivery; implements statutory and regulatory standards to meet licensing and third-party payer criteria; leads new initiatives as needed and supported, and in collaboration with regional partners and interagency departments; utilizes service data / outcomes in collaboration with Quality team and use the information to help set strategic goals / direction, focusing on quality improvement; participates in Root Cause Analysis activities in collaboration with Quality Assurance and Program Managers to identify and address programmatic concerns which impact individuals receiving services and / or which increase risk for RBHA; directs and mentors Program Managers in execution of their duties; and related work as apparent or assigned. Position is supervised by the Chief Operating Officer of Developmental Services / ITC of Richmond / Region IV REACH.

Essential Functions

• Provides leadership to staff in achieving the agency mission and instills commitment to principles of community-based behavioral health and developmental services.
• Provides direction to staff who provide clinical and administrative supervision including collaborative planning/direction setting, task assignment and monitoring; provision of professional guidance; delegates authority to achieve group objectives as needed, educates, trains and counsels.
• Develops draft for Program-specific operating budget and monitors ongoing expenditures; proposes modification to budget as required.
• Develops program evaluation strategies, implements, monitors and analyzes outcomes.
• Projects future program needs, and funding by analyzing current trends, identifying service gaps, data analysis, surveys and translates this information into long-range plans. Initiates creation of new positions and service development to meet identified gaps.
• Performs varied routine and non-routine administrative activities i.e., general correspondence, reports, review records and reports, authorize expenditures, coverage for leadership positions, etc.
• Provides policy input and guidance on issues of personnel, methods and standards of service delivery, ethical and professional performance.
• Participates in Senior Leadership Team, working cross-departmentally with other agency leaders. Ensures contributions to SLT reflect staff input and needs from the division.
• Creates consistent messaging for distribution by Managers to their teams as it pertains to agency initiatives, policy changes, and regulatory updates.
• Contributes to the maintenance of a workplace culture that aligns with agency and division core values.
• Interprets and implements agency, local, state and federal policy and procedures relevant to service and program delivery conduct and the target populations.
• Monitors, analyzes and evaluates internal and external policy and procedures based on professional knowledge, competence and areas of expertise.
• Maintains positive and productive working relationships with other professionals, agencies or businesses on behalf of or to promote a comprehensive service or program delivery.
• Effectively addresses performance concerns within the program/team utilizing agency provided disciplinary and coaching tools and procedures. Seeks to understand human resource laws and regulations and operates in accordance with them consistently, reducing risk of harm to employee as well as the agency. Collaborates with human resources to ensure compliance with employment/workplace laws.
• Participates in the procurement process as needed to ensure adequate access to contracted services.
• Monitors contracts with community providers to ensure compliance and works with the vendor and CSB representatives as needed to address concerns should they arise.
• Participates in agency work groups/committees as needed.
• Completes other duties as assigned.

Knowledge, Skills and Abilities

Comprehensive knowledge of the principles and practices of community-based behavioral and developmental services; Comprehensive knowledge of continuing support needs of individuals with intellectual and/or developmental disabilities (I/DD); Considerable knowledge of Department of Justice (DOJ) settlement with the Commonwealth of Virginia and current DD Waiver Support System; Comprehensive knowledge of Early Intervention/Part C service and support system; Comprehensive managerial and administrative skills; Considerable skill in oral and written communication; Demonstrated skills in program planning, development, implementation and evaluation; Considerable knowledge of funding procedures, budget development, and fiscal management; Expertise in casework documentation and treatment plan development; Ability to skillfully communicate and collaborate with a wide variety of people; Demonstrated skill in the ability to resolve conflicts between consumers and their families or other care/service providers; Ability to establish and maintain effective working relationships with others including program leadership, agency program directors, external contractors, business associates, local and State agency representatives and the general public.