What are the responsibilities and job description for the Lead Network Services position at Richmond County School System?
Job Qualifications
Education: Bachelor’s Degree in Information Technology, Computer Science, Engineering, Cyber Security, or another related field. A combination of experience and education may be used to meet the Bachelor’s Degree requirement.
Certification or Licensure: Valid CompTIA Security Certification required. A , VMware - VCP, Network, Microsoft MCP, MCSA, and/or Cisco CCDA, CCNA Certification highly preferred.
Skills: Knowledge of all seven core competencies of the Supporting Services Professional Growth System (SSPGS), including commitment to students, knowledge of the job, professionalism, interpersonal, communication, organization, and problem-solving. Essential skills for this position are as follows: Technical Expertise: Hands-on technical experience with an Information Technology infrastructure. Leadership: Guides a team towards successful project outcomes, creates a culture of trust, aligns technical efforts with Business Goals, and maintains integrity, reliability, and respect in the workplace. Problem-Solving: Quickly diagnose network challenges, identify root causes, and implement long-term solutions. Communication: Communicates complex network concepts clearly and effectively, both verbally and in writing, to technical teams and non-technical stakeholders. Documentation: Develop operational procedures, work instructions, and technical documentation that drive operational effectiveness and alignment with organizational standards. Organization: Manages time and resources efficiently to meet job expectations and deadlines. Interpersonal: Interact and communicate professionally and work well across functional teams. High Performing Characteristics: Creative thinker, practices multiple problem-solving strategies, shows consistency and persistent effort, and delivers exceptional customer service experiences.
Work Experience: Seven or more years of hands-on experience in a primary role, involving the administration, supervising, or management of a network or Information Technology operation. Preferred three or more years of leading, supervising, or managing a network team or an Information Technology operation.
Primary Duty
The Lead Network Services manages and oversees the Richmond County School System’s LAN/WAN/WLAN infrastructure, firewalls, routers, switches, IP addressing, and VPNs, while ensuring secure and reliable connectivity across all district facilities. This position also oversees data center operations, including server virtualization, storage systems, backup solutions, and disaster recovery processes. Additionally, the Lead Network Services oversees the implementation of cybersecurity best practices and ensures that security tasks are carried out effectively to protect network infrastructure, safeguard sensitive data, and maintain compliance with applicable policies and regulations, including CIPA and FERPA. In addition to the core infrastructure responsibilities, the Lead Network Services will provide leadership and oversight for the operational effectiveness of enterprise business systems and instructional technology platforms that support students' academic engagement.
Essential Duties And Responsibilities
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to walk, stand, and sit.
SPECIAL REQUIREMENTS: Installation of hardware requires the ability to reach wiring in the ceiling and electric outlets near the floor. This position requires operating system terminals for sustained periods of time resulting in overtime and/or nights/weekend work.
Education: Bachelor’s Degree in Information Technology, Computer Science, Engineering, Cyber Security, or another related field. A combination of experience and education may be used to meet the Bachelor’s Degree requirement.
Certification or Licensure: Valid CompTIA Security Certification required. A , VMware - VCP, Network, Microsoft MCP, MCSA, and/or Cisco CCDA, CCNA Certification highly preferred.
Skills: Knowledge of all seven core competencies of the Supporting Services Professional Growth System (SSPGS), including commitment to students, knowledge of the job, professionalism, interpersonal, communication, organization, and problem-solving. Essential skills for this position are as follows: Technical Expertise: Hands-on technical experience with an Information Technology infrastructure. Leadership: Guides a team towards successful project outcomes, creates a culture of trust, aligns technical efforts with Business Goals, and maintains integrity, reliability, and respect in the workplace. Problem-Solving: Quickly diagnose network challenges, identify root causes, and implement long-term solutions. Communication: Communicates complex network concepts clearly and effectively, both verbally and in writing, to technical teams and non-technical stakeholders. Documentation: Develop operational procedures, work instructions, and technical documentation that drive operational effectiveness and alignment with organizational standards. Organization: Manages time and resources efficiently to meet job expectations and deadlines. Interpersonal: Interact and communicate professionally and work well across functional teams. High Performing Characteristics: Creative thinker, practices multiple problem-solving strategies, shows consistency and persistent effort, and delivers exceptional customer service experiences.
Work Experience: Seven or more years of hands-on experience in a primary role, involving the administration, supervising, or management of a network or Information Technology operation. Preferred three or more years of leading, supervising, or managing a network team or an Information Technology operation.
Primary Duty
The Lead Network Services manages and oversees the Richmond County School System’s LAN/WAN/WLAN infrastructure, firewalls, routers, switches, IP addressing, and VPNs, while ensuring secure and reliable connectivity across all district facilities. This position also oversees data center operations, including server virtualization, storage systems, backup solutions, and disaster recovery processes. Additionally, the Lead Network Services oversees the implementation of cybersecurity best practices and ensures that security tasks are carried out effectively to protect network infrastructure, safeguard sensitive data, and maintain compliance with applicable policies and regulations, including CIPA and FERPA. In addition to the core infrastructure responsibilities, the Lead Network Services will provide leadership and oversight for the operational effectiveness of enterprise business systems and instructional technology platforms that support students' academic engagement.
Essential Duties And Responsibilities
- Lead, support, and provide direction for the design, implementation, and maintenance of the Richmond County School System’s network infrastructure, educational systems, business systems, and related services.
- Lead and oversee efforts to evaluate, monitor, maintain, and optimize network and systems performance and availability to improve reliability and efficiency, and support the overall organizational operations.
- Lead and oversee efforts to implement security best practices that protect the network infrastructure, data, systems, and connected devices from unauthorized access, threats, and vulnerabilities.
- Lead and oversee network-related projects from initiation to completion, including upgrades, expansions, and migrations.
- Provide after-hours support as needed for high-impact network incidents or critical infrastructure changes, including coordinating with technical teams and escalating issues to ensure timely resolution and continuity of operations.
- Lead and oversee the creation and maintenance of comprehensive network-related documentation, including network diagrams, configuration backups, standard operating procedures (SOPs), and a change control process to support operational continuity and knowledge transfer.
- Lead and coordinate the development and maintenance of disaster recovery plans (DRPs) for network infrastructure systems and data center operations to ensure business continuity and minimize downtime during emergencies or system failures.
- Lead and oversee the daily operations of the network team by coordinating task assignments, monitoring progress, and ensuring timely completion of projects and support tickets, while also providing input on professional development and annual performance evaluations.
- Provide after-hours support as needed for high-impact network incidents or critical infrastructure changes, including organizing and directing technical teams, assigning responsibilities, managing timelines, and ensuring clear communication to achieve timely resolution and maintain continuity of operations.
- Lead and oversee asset and inventory management by ensuring accurate records of all network equipment, including IP addresses, licenses, serial numbers, and related infrastructure to support lifecycle management and operational efficiency.
- Participate in budget planning and vendor management activities related to networking equipment and services, including evaluating vendor proposals, managing contracts, and ensuring cost-effective procurement aligned with organizational needs.
- Ensure compliance with organizational and regulatory standards in all network operations activities.
- The employee shall carry out such other and further duties, whether specifically listed above or not, as are assigned or required by such employee’s supervisor, other appropriate school personnel, law, board policy, administrative regulation, department handbook, as are reasonably necessary to the efficient operation of the school system, conform to safety standards, and its mission.
The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate.
The employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to walk, stand, and sit.
SPECIAL REQUIREMENTS: Installation of hardware requires the ability to reach wiring in the ceiling and electric outlets near the floor. This position requires operating system terminals for sustained periods of time resulting in overtime and/or nights/weekend work.
