What are the responsibilities and job description for the Assistant Front Office Manager position at Richmond Marriott Short Pump?
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Careers at Commonwealth Lodging
Top Notch Talent World Class Hospitality
We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.
Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest
Position Summary
The position involves high guest contact and presents the first point of contact for all our guests. The Assistant Front Office Manager is responsible for. Assisting the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. This industry functions seven (7) days a week, twenty-four (24) hours a day.
Physical responsibilities include Exert physical effort in lifting/transporting at least 50 pounds. Push/pull carts and other equipment to 150 pounds. Endure various physical movements throughout the work areas. Prefer previous experience in similar position in the Hospitality industry. Work environment - banquet rooms, and all areas of the hotel. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings. Must be able to stand and exert well-paced mobility for lengthy periods of time.
Preferred Qualifications
Education: High School Graduate or General Education Degree (GED): or Work Equivalent. College degree preferred.
Related Work Experience: Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems is preferred
Requires good understanding of the English language and communication skills both written and verbal. Strong ability to solve problems and make sound business decisions. Previous cash handling experience.
Supervisory Experience: Minimum of 1-2 years of experience in customer service management position, hotel management experience preferred.