What are the responsibilities and job description for the Veterinary Patient Care Coordinator position at Richmond - PARTNER VETERINARY EMERGENCY AND...?
Partner Veterinary is looking for a Patient Care Coordinator to join our Richmond VA team!
Partner Veterinary Emergency & Specialty Center (PVESC) is a women founded and lead business.
Be a part of reimagining and transforming the veterinary profession by joining our team at the Emergency and Specialty hospital in Richmond, VA!
Looking to grow your veterinary career? Partner Veterinary has you covered!
- We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture.
To set you up for success from day 1,
- We gift you a *wellness week of PTO after your first 90 days in your new position! This includes 30-40 hours of extra PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax with a week off after your initial 90 days.
What does your day look like at Partner? The Patient Care Coordinator (PCC) is communication focused role that delivers information across the hospital and to clients. While in the hospital, the PCC:
- Provides concierge level care and communication to clients whose pets require extended care and/or multi-departmental collaboration
- Delivers timely financial updates to clients
- Creates, reviews, and maintain treatment plans and estimates
- Tracks, monitors, and updates charges as needed
- Performs involved patient discharges in person or over Zoom to ensure clients are set up for a successful recovery
- Displays comfort and flexibility in communication styles when discussing prognoses, procedures, and treatments
Our team member benefits and perks:
Benefits:
- Paid wellness week off after 90 days in your new role, if currently employed
- 3 weeks paid vacation, prorated your first year
- Shift differential for overnight
- Annual uniform allowance
- VTNE Tuition Reimbursement
- Contribution to health insurance
- 401K
- Vision Coverage
- Dental Coverage
- Company Paid Life Insurance & Long-Term Disability
Perks:
- Bring your pet to work during your shift
- Get role-specific training
- Clear and transparent career development paths
- 2 years in specialty medicine preferred
- Previous experience as a veterinary assistant or LVT
- Comfort in verbal and written communication
- Compassion and empathy for clients and their pets
- Able to work four 10-hour day shifts
Physical Requirements:
- Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients
- Ability to stand for up to 12 hours with limited breaks
About us:
Our mission statement is our commitment to our team: “Doing our part to improve the veterinary landscape and pioneer a transformative approach to team health and happiness, creating a healing environment for ourselves and our partners, pet families, and patients.”
Are you ready to learn more? Visit our website and apply on our careers page. We look forward to meeting you!