Lead League Assistant

We are seeking a highly organized and customer-focused Lead League Assistant to oversee the daily operations of our front desk for our Adults Program. The ideal candidate will provide exceptional customer service and manage administrative tasks. This role requires leadership, problem-solving skills, and the ability to handle high-pressure situations with professionalism.

Key Responsibilities:

• Supervise and train front desk staff to ensure high-quality service.
• Greet and assist guests, addressing inquiries, complaints, and special requests professionally.
• Oversee leagues, assist with referees’ daily schedules, ensuring accuracy and efficiency.
• Maintain front desk operations, including calls and entering data.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
• Implement and enforce company policies, procedures, and security protocols.
• Monitor and improve customer service standards by gathering guest feedback.
• Handle escalated guest issues and resolve conflicts effectively.
• Prepare reports on occupancy, revenue, and front desk performance.
• Ensure the front desk area remains clean, organized, and welcoming.

Qualifications & Skills:

• Proven experience as a Front Desk Manager, Reception Manager, or similar role in hospitality or customer service.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in reservation systems and office software (MS Office, POS, CRM, etc.).
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• High school diploma required; a degree in hospitality management is a plus.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 15 – 25 per week

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Henrico, VA 23228 (Preferred)

Work Location: In person

Salary : $15