What are the responsibilities and job description for the Customer Service Representative position at Richmond Wholesale Meat Co?

Job Description

Description : Position Summary

Responsible for the seamless process of the customers’ orders from the time received to the time shipped. Ensures effective collaboration, attention to detail, and timely communications with Account Managers, Logistics Coordinator, Purchasing, and Operations teams leading to total customer satisfaction. Provides backup to the Account Management Logistics Coordinator.

The Position

Creates sales orders within 24 hours for all new orders received from customers.
Ensures accuracy on pricing for all orders.
Creates containers in xTuple; keeps White Board current with accurate load / ship dates.
Ensures all customer lead times are maintained consistently.
Work with the Logistics team on all transportation needs & container bookings & container live loads & dispatch.
Work with the Purchasing team to ensure all customer lead times are maintained.
Utilize ASANA for tracking of orders & internal communication.
Addresses email requests from customers, ensuring all deadlines are met.
Daily follow-ups on unresolved tasks to maintain 100% fill rate.
Maintains 99% accuracy on all customer accounts.
Utilizes job knowledge to resolve problems; suggests strategic order processing opportunities to improve customer satisfaction.
Resolves customers’ claims by researching and working with supporting teams.
Backup other Account Managers desks as needed.
If assigned Coastal Pacific Account – will process containers in Coastal’ s DSS System.
Must reconcile customers consolidated inventory weekly.
Strictly adheres to Richmond Wholesale’s employment policies, departmental operating policies, and all federal and state regulatory and compliance laws pertaining to our business and industry.
Actively maintains a collaborative spirit / dialogue with other departments and Associates to promote workplace harmony and productivity, embracing and fostering the Company’s mission.

Requirements :

Preferred Qualifications

High school diploma or general education degree (GED); bachelor’s degree preferred.

Ability to calculate figures and amounts and apply basic math concepts.

Team player with a "can-do" attitude who can work in a fast-paced environment.

Able to multitask and prioritize workload.

Critical and analytical thinker

Detailed oriented.

Customer service and order processing experience.

Experience in Microsoft Outlook, Word, and Excel Required

Physical Demands

The work environment characteristics described below are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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