What are the responsibilities and job description for the Receptionist position at Richmont Graduate University?
Job Purpose Summary: the Receptionist is responsible for providing a positive first point of contact with Richmont for telephone callers and visitors to the Chattanooga campus. The Receptionist provides clerical and light housekeeping support for the Chattanooga campus.
Key Responsibilities:
- Answer all telephone calls received on the main number for Atlanta and Chattanooga.
- Respond to the needs of the caller in a courteous manner and according to current procedures.
- Greet all visitors to the Chattanooga campus and courteously answer any questions they may have, using information about current campus activities.
- Serve to keep the building secure from unauthorized entry and inform Facilities of any suspicious activities that are reported.
- Monitor surveillance camera video at front desk and report any problems identified.
- Receive mail or packages and sort it to staff mailboxes or notify staff of delivery, as appropriate.
- Maintain postage meter in good working order.
- Maintain office supplies inventory in the Chattanooga campus supply room, replenishing supplies as needed and at most cost-effective price.
- Coordinate periodic supplies ordering process for faculty and staff office needs.
- Maintain Richmont Store items and process items sold.
- Maintain printers in common areas as required under maintenance contract and provide supplies of paper and ink cartridges for printers as required by faculty and staff.
- Communicate with faculty and staff regarding special events on campus.
- Provide support services to faculty and staff as needed for special events and situations.
- Monitor cleanliness of building and keep a record of housekeeping needs or requests.
- Communicate to housekeeping service any cleaning problems identified by Facilities as an assist to that department.
Skills/Qualifications:
- Excellent communication skills in interactions with staff, students and visitors.
- Proficient in Microsoft Office Suite of products, especially WORD.
- Able to organize information as directed for reporting accurately to others.
- Able to perform basic computer tasks.
- Maintains confidentiality of sensitive information and records of the university.
- Works to achieve high levels of dependability, accuracy and productivity in this role.
- Shows initiative to find timely solutions to visitor questions through knowledge of the university’s policies and programs.