What are the responsibilities and job description for the IT Intern position at Richwood Bank?
Information Technology Intern
At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.
Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank - as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.
The Richwood Bank Information Technology Intern position will support the bank's technology operations by assisting with help desk requests, hardware / software troubleshooting, system maintenance, and basic network tasks. Individuals in this position will work closely with experienced IT professionals to gain hands-on experience in banking technology systems, cybersecurity practices, and customer service. This role is ideal for individuals eager to learn and contribute to a community-focused financial institution's technological initiatives. This position will complete and present a final project outlining their experience as an Intern with Richwood Bank and what conclusions they have made and knowledge they have gained.
Richwood Bank prides itself on unique culture and all team members should be active and engaged participants.
Essential Functions
- Participates in weekly one-on-one meetings with assigned manager
- Observes and / or participates in professional meetings
- Attend monthly department meetings
- Attend Richwood Bank huddle meetings
- Converses with department staff members to learn more about their position and Richwood Bank
- Respond to and resolve basic end-user hardware and software issues.
- Assist in installing, configuring, and maintaining computer equipment and peripherals.
- Support network monitoring, security measures, and routine system checks.
- Collaborate with IT staff to implement system updates and upgrades.
- Document technical issues, resolutions, and standard procedures.
- Provide excellent customer service to bank employees and departments.
- Ensures work completed is accurate and appropriate. Verifies and validates all data to confirm accuracy and reliability. Paying close attention to details of all information received and entered.
- Recommends ideas for process improvements and make suggestions
- Becomes familiar with the Richwood Bank values and mission
Collaborates in the intern group project
Skills and Abilities
Education
Equal Opportunity Employer / Disability / Veterans. Richwood Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
