What are the responsibilities and job description for the Customer Service Representative position at Rick Case Automotive Group?
Company Description
The Rick Case Automotive Group, founded in 1962, operates Audi, Mazda, Hyundai, Genesis, and Kia dealerships in Atlanta, Georgia; Honda Cars & Cycles, Acura, Hyundai, Kia, Volkswagen, Fiat, Alfa Romeo, Maserati, Genesis, and E-Z-Go dealerships in South Florida. Rick Case Automotive Group is known for its commitment to customer service, offering customer lounges with workstations for convenience, and a Rewards Program for all customers. The group also contributes to the community through programs like Bikes for Kids.
Role Description
This is a full-time on-site role for a Collision Center- Customer Service Representative located in Weston, FL. The role involves providing exceptional customer service, supporting customers with their inquiries and concerns, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
The Rick Case Automotive Group, founded in 1962, operates Audi, Mazda, Hyundai, Genesis, and Kia dealerships in Atlanta, Georgia; Honda Cars & Cycles, Acura, Hyundai, Kia, Volkswagen, Fiat, Alfa Romeo, Maserati, Genesis, and E-Z-Go dealerships in South Florida. Rick Case Automotive Group is known for its commitment to customer service, offering customer lounges with workstations for convenience, and a Rewards Program for all customers. The group also contributes to the community through programs like Bikes for Kids.
Role Description
This is a full-time on-site role for a Collision Center- Customer Service Representative located in Weston, FL. The role involves providing exceptional customer service, supporting customers with their inquiries and concerns, ensuring customer satisfaction, and enhancing the overall customer experience.
Qualifications
- Customer Service Representative and Customer Support skills
- Experience with CDK, CCC and Mitchell preferred
- Customer Satisfaction and Customer Experience skills
- Excellent communication and interpersonal skills
- Ability to handle high-stress situations with professionalism
- Good problem-solving abilities
- Prior experience in customer service roles
- Familiarity with automotive industry practices is a plus
- High school diploma or equivalent
