Assistant Service Manager - Porsche

Rick Hill Porsche is looking for an Assistant Service Manager to join our service team.

At Rick Hill Imports - Kingsport, TN, we're not just selling and servicing cars - we're crafting exceptional experiences. As a premier luxury automotive dealership, we take pride in representing world-class brands and delivering world-class service with a hometown feel. We value our employees and want to create a flexible and healthy team environment. We want to help your career but we don't want your personal life to take a hit because of it. Join us and accelerate your career with a team that values your growth and success.

Job Overview:

We're seeking candidates with a strong enthusiasm for the Porsche brand, a high affinity for teamwork, and who enjoy going the extra mile for our clients. The Assistant Service Manager supports the Service Manager and service team in overseeing the daily operations of the Porsche Service Department. This role ensures a seamless customer experience, maximizes department efficiency, and fosters a collaborative environment for our technicians, advisors, and support staff. The ideal candidate will have a solid automotive background, great leadership skills, and a commitment to excellence.

Responsibilities will include:

• Assist with all service advisor responsibilities - Greet customers warmly and professionally, assess their service needs, provide accurate repair estimates, ensure a seamless check-in and check-out process, and maintain relationships and trust with our client base.

• Assist the service team in managing appointments, scheduling, hiring, training, etc.

• Monitor department KPIs, including efficiency, profitability, and customer satisfaction, and implement improvement strategies as needed.

• Collaborate with the parts department to ensure timely and accurate parts availability for service operations.

• Uphold Porsche brand standards and ensure compliance with manufacturer guidelines and dealership policies.

• Assist in handling escalated customer issues and provide resolutions to ensure satisfaction.

• Stay current on Porsche training and certifications to maintain a high level of technical knowledge.

Benefits

• Collaborative and supportive work environment
• Paid training and development
• Career growth opportunities
• Medical and dental coverage available
• Paid time off and holidays
• 401(k)

Requirements:

• Minimum of 2 years of experience in an automotive service management or advisor role, preferably with a luxury or high-performance brand.
• Strong understanding of automotive service operations and technical concepts.
• Excellent customer service and communication skills.
• Leadership abilities with the capability to motivate and develop a team.
• Proficiency with dealership management software (Dealertrack, xTime, MyKaarma, or similar)
• Self-motivated with an outgoing personality
• Valid driver’s license and a clean driving record.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.