What are the responsibilities and job description for the Support Representative II, Shop Technician position at Ricoh Colombia?
Job Title: Support Representative II, Shop Technician
Position Profile: As a Support Representative II, Shop Technician, you will prepare a wide range of new equipment for delivery and rebuild used equipment. Your key responsibilities will include providing technical support, quality assurance, training, and general direction to other technicians. Additional duties may involve running meetings, following up on special order requirements, and leading technicians when other management is unavailable. You'll set the example for work ethic, interpersonal skills, and a positive attitude while championing continuous quality improvement in shop output.
Job Duties And Responsibilities
Position Profile: As a Support Representative II, Shop Technician, you will prepare a wide range of new equipment for delivery and rebuild used equipment. Your key responsibilities will include providing technical support, quality assurance, training, and general direction to other technicians. Additional duties may involve running meetings, following up on special order requirements, and leading technicians when other management is unavailable. You'll set the example for work ethic, interpersonal skills, and a positive attitude while championing continuous quality improvement in shop output.
Job Duties And Responsibilities
- Prepare and set up all assigned equipment, performing operational checks and making necessary adjustments using the Supply Chain Install/Return Checklist.
- Perform setups on advanced equipment, such as production gear.
- Program equipment to match specific customer requirements, following Customer Configuration Document (CCD) specifications, and potentially test new CCDs.
- Provide technical support and on-the-job training to other technicians and delivery/install drivers.
- Champion continuous quality and productivity improvement initiatives.
- Analyze and troubleshoot equipment failures, making necessary repairs.
- Maintain a clean and organized workspace.
- Complete all required administrative tasks accurately and promptly.
- Close jobs in the Warehouse Management System (WMS) and track hours to manage productivity.
- Maintain control of company assets provided for completing required work.
- Follow all company training programs, policies, procedures, and guidelines.
- Manage the ordering of parts for repairs as assigned by management.
- Complete assigned training courses.
- Adhere to all facility security and safety rules.
- Serve as a backup to the shop supervisor/manager as needed.
- Perform other duties as assigned.
- High School Diploma or GED preferred.
- Mechanical/electronics trade school is a plus.
- Minimum of 5 years of related work experience.
- Demonstrated mastery of all shop technician competencies.
- Excellent diagnostic and problem-solving skills with the ability to troubleshoot equipment.
- Strong organizational skills.
- Professional demeanor and good work habits.
- Effective communication skills.
- Ability to lead and direct people effectively.
- Typically, a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
- Diverse work assignments requiring interpretation, comprehension, and application of complex material, data, and instructions.
- Exposure to chemical solvents and cleaners.
- Physical effort required for lifting tool cases and assorted equipment weighing up to 75 pounds, as well as moving objects on wheels weighing up to 700 pounds.
- Frequent stooping, bending, squatting, and kneeling to service equipment at floor level.
- Potential for overtime or work outside normal hours when necessary.
- The statements above describe the general nature and level of work being performed and are not an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
