What are the responsibilities and job description for the Director, Operations (Freight Forwarding) position at Ricoh Logistics Corp.?
POSITION SUMMARY
This Director, Operation position oversees every aspect of Freight Forwarding operation of Ricoh Logistics Corporation. This position requires extensive background and experiences in both import and export, air and ocean, and responsible for overseeing day to day operation, creating SOP, provide training, configuration of operating system to suit process, monitor processes and workflow, managing the level of operation and service level to the company’s expectation, manage BPO operation, and hiring/disciplinary action.
ESSENTIAL JOB DUTIES
- Monitor communication to and from our clients, and ensure that it is up to company’s expectations.
- Monitor workflow and ensure that our operations are up to date and timely completing our operational process up to company’s expectations.
- Provide support and necessary training to KAM and BPO
- Provide expert support to BD
- Creative plan and initiative to bring our operation suitable to our existing and prospective clients
- Achieve company goal in terms of operating expenses
- Procure service providers, negotiate costing.
QUALIFICATIONS/CONDITIONS
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EDUCATIONAL |
Bachelor’s degree (Business, Logistics and Supply Chain, or associate field), or equivalent combination of education and work experience will be considered in lieu of educational requirement Completion of any industry related course is an asset |
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KNOWLEDGE, SKILLS AND ABILITIES
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Extensive freight forwarding background, with proven track of managing all modes of transportation, minimum 5 years |
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WORK EXPERIENCE |
Microsoft Office: 5 year (Required)
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CERTIFICATE/LICENSE |
N/A |
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WORK ENVIRONMENT |
Remote |
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TOOLS/EQUIPMENT |
General Office equipment such as phones, copier, computer, printer, and scanner. Software includes the use of Windows operating system, and MS Office. |
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SUPERVISORY |
No |
TRAVEL REQUIREMENTS
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LOCAL |
No |
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DOMESTIC/INTERNATIONAL |
Yes (as needed) |
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully carry out the essential job functions of this position.
- Frequently required to stand, and walk
- Regularly required to sit for extended periods
- Extensively uses arms to reach, hands and fingers for computer and phone use
- Speaking clearly and listening for heavy phone contact
- Requires close-up and computer screen distance vision ability
- May require occasional overnight travel
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VISION |
Ability to see objects clearly |
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HEARING |
Ability to listen and understand through spoken words |
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SPEECH |
Ability to speak clearly so others can understand |
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LANGUAGE |
English & Japanese – Reading, Writing, Speaking |
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, the employee is required to frequently sit and occasionally must stand, walk, use hands and fingers and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
