Job Description
Account Manager - Target
The Account Manager (AM) solves critical business challenges and cultivates new and expanded customer relationships. The AM focuses on understanding the customers' environment and aligns appropriate Ricoh solutions to their mission-critical goals and objectives through relationship building with decision-makers and influencers.
Job Duties and Responsibilities
Execute Business Development
- Understand the customer's environment.
- Open new doors with decision-makers and influencers to generate sales opportunities within new and existing accounts to increase Ricoh's market share.
- Solve critical business challenges for the customer-those known and uncovered through research and questioning.
- Understand how customers are buying, not what they are buying-focusing on their needs, not a predetermined product or service.
Excellent Communication
Differentiate Ricoh's ability to accelerate the transformation of the customer's digital environment through storytelling to uncover opportunities aligned to Ricoh's portfolio.Articulate how buying decisions can impact the customer's financial position.Develop and confidently deliver compelling presentations both in person and virtually.Qualifications (Education, Experience, and Certifications)
Bachelor's Degree or equivalent experience required.3 years of demonstrated business development experience preferred.Experience in IT and / or software services environment preferred.Understanding of document workflow solutions and processes preferred.Foundational knowledge of P&L components.Ability to research and analyze customers to enable appropriate business conversations across the account.Proven ability to manage multiple accounts at a time while maintaining sharp attention to detail.Knowledge, Skills, and Abilities
Strong interpersonal, time management, and self-motivational skills.Strong competitive drive to succeed and overachieve.Exceptional commitment to new customer acquisition.Demonstrated ability to work independently but also within diverse teams to achieve objectives.Avid learner with a high level of curiosity.Brings thought leadership and ideas to customer engagement.Outstanding listening, verbal, and written communication skills.Proven ability to develop and maintain professional relationships with relevant stakeholders.Ability to assess customer environments and situations and create strategies for extending and expanding Ricoh solutions throughout the customer enterprise.Strives to understand and position favorably in the customer approval process, creating sponsors and advocates.Working Conditions, Mental and Physical Demands
Daily travel to see customers required. Driving typically within a 1 hour radius. Some, but rare, overnight travel may be required.When in the office, the environment possesses adequate lighting and ventilation, and a normal range of temperature and noise level.Mental demands are consistent with any competitive high-performance job that expects high performance and rewards accordingly.Minimal physical effort required. Work does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts, etc.). Regular application of basic skills (Microsoft applications, CRM tools, calculator, keyboard, etc.).The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.
About Us
Come Create at Ricoh :
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself : At Ricoh, you can :
Choose from a broad selection of medical, dental, life, and disability insurance options.Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.Augment your education with team member tuition assistance programs.Enjoy paid vacation time and paid holidays annuallyTap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.EEO / Affirmative Action Employer M / F / Disability / Veteran
