What are the responsibilities and job description for the Customer Service and Shipping Receiving Associate position at Ricoh USA, Inc.?
This role provides operations functions across a variety of areas, including the operation of high-volume duplicating, production, sorting, mailing, and bindery equipment. The specialist will also perform copier maintenance and repair, manage inventory and shipping/receiving duties, and offer customer support. The position may involve temporary reception duties and light maintenance work.
Primary Responsibilities:
- Operates high volume/production copy machines and performs binding and finishing work.
- Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
- Performs basic equipment troubleshooting and escalates calls to technicians.
- Performs setup of equipment, including adding toner and stocking paper.
- May perform scanning and/or imaging of documents.
- Occasionally performs Reception services.
- Maintains records for management reports and inventories of supplies.
- Distributes office supplies, fax transmissions, and mail.
- Calculates job charges, maintains logs, and generates reports.
- Coordinates service calls as required by customers.
- Delivers completed jobs to pre-determined customer locations.
- Maintains daily meter and service logs.
- May travel between buildings and perform light maintenance, housekeeping, or file services.
- Performs duties related to the shipping and receiving of materials.
- Ensures upkeep of copier areas, keeping them neat and well-stocked.
- May require overtime on nights and weekends.
- Operates equipment such as shrink-wrap machines, paper cutters, and binders.
- Responds to customer queries and job requests.
Required Experience:
- 1-2 years of related work experience.
- Some related copy job experience preferred.
- Working knowledge of copier and related equipment repair is preferred.
- Familiarity with shipping/receiving procedures and basic electronics knowledge is a plus.
- Ability to troubleshoot and solve problems.
- Experience using MS Office Suite.
Required Education:
- High school diploma or GED required.
Working Conditions:
- Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
- Exposure to various weather conditions when walking between buildings.
- Occasional risk of injury from handling paper, opening boxes, or working with equipment.
- High stress from tight deadlines and quick turnaround times.
- Some physical effort is required, including long periods of standing, walking, and lifting items up to 50 lbs.
- Ability to move machines weighing up to 400 lbs.
About the Company:
Ricoh is an integrated solutions provider that connects people and technology, delivering services, solutions, and technologies that empower business success. We help businesses unlock the potential of information and inspire success through smarter work practices. If you're looking to work with a passionate team, join us at Ricoh and help drive a high-performance culture of excellence
