What are the responsibilities and job description for the Field Services Print Support position at Ricoh USA, Inc.?

Job Description

This Position offers a $750 Sign on bonus to New Ricoh Team Members!

Field Representative II, Field Services Support

Position Profile : Services and repairs a variety of company products and systems at customer locations within a specific geographic area. Capable of handling a full workload in standalone and networked environments.

Job Duties and Responsibilities :

Achieves expected productivity levels.
Manages territory, inventory, and customer relationships.
Demonstrates excellent technical and customer relation skills.
Drives revenue opportunities through supply leads, contract sales, network support, and equipment assessments.

Technical Expertise :

Performs diagnostics, installation, removal, and retrofits on assigned equipment.

Sets up IP addresses, downloads printer drivers, and provides customer training.

Troubleshoots and repairs equipment components on B&W, color, and multifunctional devices.

Completes technical training on new equipment.

Territory Management :

Executes territory management and call handling procedures.

Works with sales partners to maximize equipment leads and upgrade opportunities.

Maintains parts inventory accurately.

Completes administrative tasks timely and accurately.

Complies with company policies.

Customer Service :

Determines service needs and ensures customer satisfaction.

Provides technical assistance to less experienced technicians.

Maintains professional appearance and demeanor.

Maintains productive relationships with company personnel.

Responsible for maintaining a "car stock" inventory.

Performs other duties as assigned.

Qualifications :

Journeyman level technical knowledge with 2 years of related experience.

Valid state driver's license and minimum auto insurance coverage.

Knowledge, Skills, and Abilities :

Strong knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competency.

Methodical problem-solving approach.

Strong interpersonal and verbal communication skills.

Excellent customer service skills.

Ability to read and comprehend technical manuals and publications.

Working knowledge of PCs and associated software applications.

Working Conditions, Mental and Physical Demands :

Office environment with extensive daily travel.

Exposure to minor cuts, burns, chemical solvents, and cleaners.

Shift work, overtime, stand-by, and / or on-call may be required.

Daily contact with service call center, parts department, and Field Technology Service Manager.

Daily external contact with customers to resolve equipment problems.

Physical effort required to move objects up to 400 pounds and lift objects up to 50 pounds.

Frequent stooping, bending, squatting, and kneeling.

High dexterity required for using hand tools and working on small components.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh :

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself : At Ricoh, you can :

Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

Augment your education with team member tuition assistance programs.

Enjoy paid vacation time and paid holidays annually

Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO / Affirmative Action Employer M / F / Disability / Veteran

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Field Services Print Support

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