Print and Client Services Coordinator

Job Description

Field Representative II, MS Onsite Technical Support

Position Profile : This role involves various tasks for high-end equipment (segment 5 ), including press operation, copier operation, bindery, fulfillment, QC, final check, pickup / delivery, facility maintenance, and mailroom duties. This position is allocated based on business needs and must be approved by the Regional Director. It reports directly to Managed Services Site Leadership, depending on site personnel configuration.

Job Duties and Responsibilities :

• Follow Ricoh Service Excellence performance requirements.
• Handle copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.
• Ensure customer satisfaction by accurately preparing, inspecting, compiling, and assembling projects in a timely manner.
• Meet deadlines by working efficiently while maintaining quality and error-free work.
• Achieve Time Productive statistics by meeting facility standards.
• Maintain all required reporting tools.
• Calibrate equipment to produce likeness in color and quality as required.
• Transfer files electronically from the network to color equipment.
• Produce error-free work by demonstrating operational knowledge of duplication equipment.
• Maximize print performance by performing multiple functions on print equipment simultaneously.
• Troubleshoot hardware and software issues with equipment.
• Maintain optimal machine performance by correcting simple machine problems and understanding machine codes to report equipment failures.
• Present a professional appearance to clients by dressing according to company standards.
• Maintain a clean and organized working area.
• Order and maintain inventories of equipment parts in accordance with company guidelines.
• Meet company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.
• Organize jobs by validating job names and numbers, reading instructions on the Job Request Form, and organizing supplies.
• Perform a full range of servicing and repair procedures, including diagnostics, installation, removal, and retrofits on complex office products.
• Demonstrate required digital competencies associated with assigned products and level assignments.
• Troubleshoot and repair or replace equipment components as necessary.
• Complete technical training on new equipment as assigned.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications) :

Knowledge, Skills, and Abilities :

Working Conditions, Mental and Physical Demands :

The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

About Us

Come Create at Ricoh :

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself : At Ricoh, you can :