What are the responsibilities and job description for the Senior On-Site Service Specialist position at Ricoh USA, Inc.?
Job Description
Senior On-Site Service Specialist
POSITION PROFILE
Provides operations functions in one or all of the following areas : operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail / faxes, as well as applies necessary postage. Provides copier maintenance and / or repair of customer site equipment.
May also perform bindery, QC and final check, housekeeping / Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note : Due to the higher level of presentation and telephone skills needed to perform as well as temporary / occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.
Job Duties and Responsibilities
- Runs high volume / production copy machines and performs binding and finishing work.
- Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
- Perform basic equipment troubleshooting and escalate calls to technicians
- Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)
- Performs duties of scanning and / or imaging documents
- May perform Reception services on temporary / occasional basis
- Maintains records for management reports and inventories of supplies needed.
- Distributes office supplies, fax transmissions and mail to company personnel and / or designated drop-off points as required.
- Calculates charges for jobs performed and maintains logs and may generate reports.
- Responds to and coordinates all service calls required by customer.
- May perform filing duties in conjunction with specific customer requests.
- Delivers completed jobs to pre-determined customer locations within and outside of the site.
- Maintains daily meter and service logs.
- May travel between customer's buildings.
- Answers customer questions regarding status or feasibility of job requests.
- Ensures upkeep of convenience copier areas by keeping neat and well stocked.
- Performs duties related to the shipping of materials.
- Performs duties related to the receiving of materials.
- May perform meeting room and conference room set ups.
- May perform building occupant moves within assigned facilities.
- May perform light maintenance, and cleaning duties as assigned.
- May occasionally perform shipping, receiving and dock work in a mailroom type environment
- May require periodic overtime on nights and weekends, including off-hour emergency response.
- Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
- Uses all copier equipment, calculator, fax machine, postage meter and some PC.
- Performs filing duties, which may include -purging' and archiving old documents.
- Understanding of Ricoh Services Portfolio & Technology
- Ensures data for Ricoh MOR, SPG and job logs are captured
- Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
KNOWLEDGE, Skills And Abilities
Working Conditions, MENTAL aND PHYSICAL DEMANDS
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
About Us
Come Create at Ricoh :
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself : At Ricoh, you can :
EEO / Affirmative Action Employer M / F / Disability / Veteran
