Shipping and Receiving

Job Description

Senior On-Site Service Specialist, WH

Position Profile

This role provides operations functions in various areas, including operating high-volume duplicating equipment, performing copying tasks, shipping and receiving products and supplies, sorting and distributing mail / faxes, and applying necessary postage. It also involves copier maintenance and repair at customer sites. Additional tasks may include bindery, quality control, housekeeping, file services, call center representation, and reception. Building support functions such as meeting setups, light maintenance, shipping and receiving (warehouse duties), and forklift operation may also be required. Due to the higher level of presentation and telephone skills needed for receptionist duties, employees performing this function are considered Senior On-Site Services Specialists. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities

• Operate high-volume copy machines and perform binding and finishing work.
• Ensure convenience copiers are working properly through daily inspections, clearing paper jams, and informing technicians of specific problems.
• Perform all repair services on customer copier equipment.
• Maintain records for management reports and inventories of supplies needed.
• Distribute office supplies, fax transmissions, and mail to company personnel or designated drop-off points.
• Calculate charges for jobs performed and maintain billing logs.
• Respond to and coordinate all service calls required by customers.
• Perform filing duties as requested by customers.
• Deliver completed jobs to predetermined customer locations within and outside the site.
• Maintain daily meter and service logs.
• Travel between customer buildings as needed.
• Answer customer questions regarding job status or feasibility.
• Ensure convenience copier areas are neat and well-stocked.
• Perform duties related to shipping and receiving materials.
• Set up meeting and conference rooms.
• Assist with building occupant moves within assigned facilities.
• Perform re-lamping and light maintenance duties as assigned.
• Perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Use various equipment such as shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, and scales.
• Operate copier equipment, calculators, fax machines, postage meters, and some PCs.
• Perform filing duties, including purging and archiving old documents.
• Perform shipping / receiving duties (warehouse work).
• Operate warehouse equipment such as forklifts.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Knowledge, Skills, and Abilities

Working Conditions, Mental and Physical Demands

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh :

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself : At Ricoh, you can :

EEO / Affirmative Action Employer M / F / Disability / Veteran