What are the responsibilities and job description for the Field Representative II, Admin MS Onsite position at Ricoh?
Performs analytical and interpretive tasks related to financial and expense transactions. Prioritizes tasks to meet daily, weekly, and monthly KPIs. Responsibilities may include customer service and communication, training internal staff, maintaining proper skills and knowledge of legacy tools and systems, analysis and problem resolution, escalation, and data analysis. Required to work closely with other departmental representatives for analysis, review, escalation, and resolution. Requires excellent customer service and follow-up skills.
Job Duties and Responsibilities- Receives customer requests and inquiries via phone, email, and instant messenger and responds within established timelines.
- Creates, monitors, updates, and closes employee profiles within the Customer's travel and expense database and other financial transactions.
- Performs necessary research and analysis using various tools, including Concur, Citibank, and the internet.
- Understands and effectively communicates Customer's policies to external customers.
- Troubleshoots and resolves customer Concur and expense-related issues, both intermediate and advanced, or determines the resources required to resolve.
- Escalates issues to management as needed to ensure timely resolution.
- Maintains related files and control records in accordance with Customer internal controls.
- Interacts regularly with all levels of employees within the Customer organization (Executive, Treasury, Corporate Compliance, Human Resources, Legal, etc.).
- Assists Customers with reconciling their corporate card accounts and other financial transactions as needed.
- Provides excellent customer service while assisting and training both internal and external customers.
- Adheres to both RICOH and Customer policies and procedures.
- Performs other duties as assigned.
- Intermediate to advanced knowledge of Microsoft Outlook, Excel, and Word.
- Associate's degree or comparable work experience.
- Previous Customer Care and/or Technical Support experience preferred.
- Demonstrated ability to provide the highest level of customer service using effective verbal and written communication skills.
- Excellent attention to detail.
- Excellent analytical and organizational skills with the ability to recognize discrepancies.
- Ability to multitask and manage a fluctuating workload.
- Ability to make effective decisions.
- Ability to work in a fast-paced environment with a high degree of accuracy and minimal supervision.
- Ability to work independently and as part of a team.
- Ability to develop specific goals and plans to prioritize, organize, and accomplish tasks assigned.
- Strong analytical and organizational skills.
- Ability to review and understand general instructions and convey diversified information to a broad spectrum of recipients.
- Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
- Requires daily contact with internal and external customers.
- Occasional stress due to the nature of a high-volume call center environment and periodic workload pressures.
- Work assignments are diversified with no precedent established for problems encountered.
- Reviews and understands general instructions, prepares, provides, and conveys diversified information to a broad spectrum of recipients.
The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
