Field Representative II, Cross Functional

Supports the daily operations of one or more MS locations, including any or all of the following:

• Copy production and finish work
• Operation of a mail center
• Receptionist duties
• Audio-visual support
• Administrative duties as assigned
• Maintaining billing logs and reports

Additionally, supports the region's MS logs and reports, MS services during implementation, and fills in for absences and vacations at Ricoh locations. Assists during start-ups of new accounts. Responsible for operational objectives at existing customer sites within a geographic territory. Reports directly to the Site or Operation Manager or the IAM, depending on marketplace personnel configuration.

• Assist in the implementation of new MS sites.
• Suggest improvements to processes or procedures and assist the Site Manager or Supervisor.
• Train new and existing employees as needed.
• Maintain accurate and up-to-date site procedure guides, forms, logs, and branding.
• Collect data for Monthly Management Reports as directed.
• Order paper, toner, and other supplies as directed.
• When onsite personnel are unavailable, responsibilities may include:
• Processing incoming and outgoing mail.
• Performing mailroom functions (e.g., sorting, filing, packaging, processing shipments).
• Filing and labeling documents for storage and retrieval.
• Shipping and receiving, including moving boxes or equipment.
• Providing courier services for mail and copy job deliveries (on-campus or offsite).
• Assisting in the Copy Center, including binding, folding, laminating, etc.
• Troubleshooting equipment used within the Ricoh Center.
• Coordinating work assignments to meet deadlines and service deliverables.
• Managing all aspects of the Ricoh Center in the absence of the Site Manager or Supervisor.
• Leading or attending the Daily Huddle.
• Additional responsibilities:
• Perform front desk receptionist duties as required.

• High school diploma plus 6–12 months of related work experience.
• Valid, violation-free driver’s license with reliable transportation and minimum auto insurance coverage per Ricoh policy.
• Experience using and operating mailroom equipment such as shrink-wrap, paper cutters, hole drillers, bindery equipment, joggers, tape machines, staplers, scales, and collators.
• Experience with postage meters and related equipment.

• Ability to use and troubleshoot mailroom equipment.
• Strong organizational skills.
• Effective communication and customer service skills.

• Environment: Typically an office with adequate lighting, ventilation, and standard temperature/noise levels.
• Work Assignments: Require the interpretation and application of complex materials, as well as the preparation and conveyance of diverse information.
• Physical Effort: May involve standing, walking, bending, reaching, and lifting/moving items weighing up to 50 lbs. Includes pushing or pulling machines on wheels (up to 400 lbs.) for repairs. Walking between buildings may also be necessary.
• Dexterity: Moderate use of basic tools such as calculators, keyboards, hand tools, and eye-hand coordination.
  

The above statements describe the general nature and level of work being performed and are not an exhaustive list of all responsibilities, skills, or working conditions.