Print Support Specialist

Field Representative I, Fulfillment

Position Profile: The Field Representative I, Fulfillment provides operations functions in a fulfillment center, including:

• Operating high-volume continuous feed or cut sheet printing equipment.
• Performing inserting tasks using high-speed commercial inserters.
• Handling copying tasks, shipping, and receiving products and supplies.
• Sorting, distributing, and handling incoming and outgoing mail/faxes, and applying necessary postage.
• Providing copier maintenance and/or repair of site equipment.
• Performing bindery, quality control, final check, housekeeping, file services, call center representative, and reception tasks.
• Performing building support functions related to meeting setups.
• Handling white glove mail piece assembly from large volume print runs, sorting, and inserting mail pieces by hand for USPS mailing.
• Working in a multi-shift environment, including weekends.

Job Duties and Responsibilities:

• Run high-volume printing equipment and perform binding and finishing work.
• Set up and run all applications on all equipment.
• Ensure convenience copiers are working properly, perform daily inspections, clear paper jams, and inform technicians of specific problems.
• Maintain records for management reports and inventories of supplies.
• Distribute office supplies, fax transmissions, and mail to company personnel or designated drop-off points.
• Calculate charges for jobs performed and maintain billing logs.
• Respond to and coordinate all service calls.
• Perform filing duties as requested by customers.
• Deliver completed jobs to pre-determined customer locations within and outside the site.
• Maintain daily meter and service logs.
• Answer customer questions regarding job requests.
• Ensure upkeep of all workstation areas and sorting stations.
• Perform duties related to shipping and receiving materials.
• Set up meeting and conference rooms.
• Perform light maintenance duties as assigned.
• Perform occasional cleaning duties as needed.
• Work periodic overtime on nights and weekends, including off-hour emergency response.
• Use various equipment such as shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler, and scales.
• Use copier equipment, calculator, fax machine, postage meter, and some PC.
• Perform filing duties, including purging and archiving old documents.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications):

• High school diploma or GED required.
• 2-3 years of related work experience preferred.
• Related copy job experience in a high production, mechanically sophisticated print environment preferred.
• Valid driver's license and minimum levels of auto insurance coverage required.
• Ability to learn complex production and/or communication systems, such as client-specific mainframe applications.

Knowledge, Skills, and Abilities:

• Working knowledge of copier and related equipment and repair preferred.
• Knowledge and understanding of shipping/receiving procedures required.
• Basic electronics knowledge preferred.
• Ability to work independently and flexibly to complete projects.
• Ability to determine correct method and packing material and check packing slips for accuracy.
• Ability to comprehend instructions concerning mail delivery.
• Troubleshooting and problem-solving skills required.
• Ability to read and comprehend written technical information in manuals, parts books, and related publications.
• Excellent customer relations and verbal communication skills required.

Working Conditions, Mental and Physical Demands:

• Frequent exposure to copier/fax machine noise, toner, and changes in room temperature.
• Exposure to frequent paper cuts from handling paper and opening boxes.
• Exposure to various weather conditions when walking between buildings.
• Daily contact with customers, employees, managers, and Dispatch Department, and occasional contact with vendors and equipment repair personnel.
• High stress levels due to tight deadlines and quick turnaround times.
• Physical effort required, including long periods of standing, walking, bending, reaching, stretching, climbing, and lifting or moving items up to 50 lbs.
• Pushing or pulling machines on wheels, weighing up to 400 lbs., for repairs.
Walking between buildings may be necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.