What are the responsibilities and job description for the Scheduler. Field Distribution | 27730 position at Ricoh?
Summary
This position is similar to call center environment – med-high outgoing calls vs incoming.
On a day-to-day basis, they will be responsible for working the phone, email, and chat(aim). NO sales, only scheduling appointments.
Contracts are already set the associate will be in charge of scheduling the appointments.
Reporting skills.
Versed in Microsoft apps.
Would really like the candidate to have 3yrs or more of customer experience.
The associate MSUT be a multi-tasker, learn as they go, good attendance.
HOURS WILL VERY (7-4 or 8-5)
- Shift timings
8 : 00 am to 5 : 00 PM (Mon to Fri)
Job Type : Temporary
Requirements
High school diploma or equivalent education is required.
One year of customer service experience is required.
Must have adequate reading, math skill, and ability to write legibly Strong Customer Presentation and Communication Skills.
Must have adequate reading, math skill, and ability to write legibly.
Database and spreadsheet skills are required.
Proficiency in MS Office is required.
Strong Customer Presentation and Communication Skills.
Possesses teamwork attitude.
Ability to interact professionally at all levels internally and externally.
Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.
Work assignments are diversified.
Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information.
Minimal physical effort required.
Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files and small parts, etc.)
Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye / hand coordination.
Preferred Qualifications -
3 yrs Customer Service experience
Call Center experience - preferable
Excel / Outlook - proficiency
Multi-tasker
Attention to Detail
