Site Coordinator

Site Coordinator

Position will be at a single person site in the Healthcare industry in Richmond VA. Position is customer facing and has direct contact with daily Key Contact and faculty. Candidate must be a self-starter, have the ability to multitask, make adjustments as the need dictates, focus on the task at hand and prioritize by urgency of the customer’s needs. Candidate must have strong Excel, Word and use of Microsoft Outlook and Office 365 office suite. Candidate will be working with HIPAA, ePHI and PHI documents. Experience with printing, scanning and extracting identified documents will require focus to detail and 100 quality adherence.

POSITION PROFILE

Accountable for daily operations of solo-person site. Responsible for performing the contracted office services including, but not limited to: Copy services, Courier Services, Managed Print services, Hospitality, Imaging and Mail services.

Job Duties and Responsibilities

�· Responsible for daily operations of a mail room, copy center, or scanning facility including

�· operating office equipment such as: PC, Copiers, Multifunction Devices, Imaging & Mail

�· Equipment

�· May be responsible for: Courier Services, Reception Services, Switchboard Operations,

�· Shipping & Receiving, Delivering and Processing of Mail

�· Handles formal contact with the customer, on a daily basis.

�· Responsible for effective implementation and management of RICOH Service Excellence

�· Programs

�· Understands how to operate the required equipment/software efficiently to achieve service level

�· agreements.

�· Achieves profitability in the area of cost of goods by effectively utilizing company materials and

�· supplies.

�· May maintain daily routine functions to include creating/completing work orders, contractor

�· monitoring, inspections, reporting facility related issues, lending support as required.

�· May include interaction with contracted vendors, facility management and occupants.

�· May be responsible for office-supply inventory re-ordering.

�· May be responsible for Conference room coordination and A/V equipment resource

�· management.

�· Maintains positive internal working relationships with all department employees by

�· communicating in a professional manner.

�· Collects and provides data to assigned leadership and customer. May include completing

�· monthly reports to customers with support from assigned leadership.

�· Ensures financial responsibilities are met.

�· Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

Typically Requires:

�· High school or GED is required

�· 1 years of experience in a related field (B2B and/or technical)

�· Previous 1 year Customer facing work experience required

�· Demonstrated knowledge and understanding of technolog

KNOWLEDGE, Skills And Abilities

�· Tactical thought processing

�· Ability to present to a small group

�· Moderate Problem-Solving Skills

�· Basic Customer Service skills

�· Basic Technical aptitude

�· Basic Written and Verbal Communication skill

Working Conditions, MENTAL aND PHYSICAL DEMANDS

�· Typically, an office environment with adequate lighting and ventilation, and a normal range of

�· temperature and noise level

�· Work assignments are diversified. Interpret, comprehend and apply complex material, data and

�· instruction �· prepare, provide and convey diversified information

�· Some physical effort required. Work may be sedentary, but does require walking, standing,

�· bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs. (e.g., papers, books,

�· files and small parts, etc.).

�· Moderate dexterity �· regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.