What are the responsibilities and job description for the Senior On-Site Service Specialist | position at RicohRicoh?
Summary
This person will be responsible for wide format finishing, shipping material out, and also production finishing, which is cutting, shipping, and core binding books.
Office experience is required, the rest can be trained.
The candidate Able to lift 50 pound boxes, able to stand for long periods of time.
This position will be covering for someone's LOA, the end date is expected to be at least 1 / 31, there is a chance this will be extended.
There is free parking.
- Shift timings
9 : 00 AM to 6 : 00 PM (Mon to Fri)
Temporary
Responsibilities
POSITION PROFILE Provides operations functions in one or all of the following areas : operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software.
Also operates High volume mail management systems.
Generates reports for digital printing, imaging, and mail systems in digital format.
Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail / faxes, as well as applies necessary postage. Provides copier maintenance and / or repair of customer site equipment.
May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc.
May performs various building support functions related to meeting set ups and light maintenance.
Note : Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist.
This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.
JOB DUTIES AND RESPONSIBILITIES
Runs high volume copy machines and performs binding and finishing work.
Operating high volume document imaging systems.
Operating document image handling software
Operating MS Office and Email systems for opening, sending and retrieving files
Opening, saving and transferring PC files based on established protocols
Accessing document management systems via established protocols
Ensures convenience copiers are working properly, checking for quality via daily inspections.
Clears paper jams and informs technicians of specific problems.
Maintains records for management reports and inventories of supplies needed.
Distributes office supplies, fax transmissions and mail to company personnel and / or designated drop-off points as required.
Calculates charges for jobs performed and maintains some billing logs.
Responds to and coordinates all service calls required by customer.
May perform filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within and outside of the site.
Maintains daily meter and service logs.
May travel between customer’s buildings.
Answers customer questions regarding status or feasibility of job requests
Ensures upkeep of convenience copier areas by keeping neat and well stocked.
Performs duties related to the shipping of materials.
Performs duties related to the receiving of materials.
May perform meeting room and conference room set ups.
May perform building occupant moves within assigned facilities.
May perform re-lamping and light maintenance duties as assigned.
May perform occasional cleaning duties as needed.
May require periodic overtime on nights and weekends, including off-hour emergency response.
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
Uses all copier equipment, calculator, fax machine, postage meter and some PC.
Performs filing duties, which may include ‘purging’ and archiving old documents.
Performs other duties as assigned.