What are the responsibilities and job description for the Customer Service Rep position at Riddle's Group?
Job Description
Job Description
Riddle’s Group, INC. is seeking a full-time Receptionist / Customer Service Associate to join our Outside Sales Division based within our Corporate Headquarters located in Rapid City, SD.
Duties :
- Answering incoming phone calls and transferring accordingly
- Assisting customers with orders, questions, and inquiries
- Manually entering orders from email and phone calls
- Receiving & logging all incoming returns from customers
- Assisting with printing, auditing & preparing orders & tags daily for the factory
- Preparing mail for sales representatives and customers
- Organizing & preparing merchandise samples for : sales representatives, Tradeshows and customers
- Maintaining & updating various excel spreadsheets for the department
- Departmental cross training for back up as needed
Skills / Abilities :
The ideal candidate for this position will have the ability to work closely with a variety of inter-company departments including but not limited to : Outside Accounts, Manufacturing, Factory, as well as a variety of management level and office personnel.
This position is based in an office environment with little to no travel.
Job Type : Full-time
Schedule :
Below is a list of potential benefits you could enjoy by joining the Riddle’s team :
If the information stated above seems attractive to you, we strongly encourage you to apply. For full consideration please apply on or before March 14, 2025. Review of applications will continue until the position is filled with an estimated start mid-April.
Riddle’s Group, INC is an equal opportunity employer; however, please note that we are only able to contact those selected for further consideration in the hiring process. Employment is contingent upon completion of a satisfactory background investigation.
Riddles
