Demo

Business Systems Analyst - Limited duration position

Ride Connection
Portland, OR Full Time
POSTED ON 4/1/2025
AVAILABLE BEFORE 5/1/2025

Job Description

Job Description

Ride Connection is a private, non-profit organization based in Portland Oregon. We provide transportation for people with disabilities, older adults, and others in need of community transportation options. Through a range of services, we promote not only non-emergency medical treatment but also socialization, essential mobility, and independence for thousands of underserved communities in the Portland Metro region every year.

Ride Connection is looking for a collaborative, detail-oriented, investigative-minded individual for limited duration Business Systems Analyst position. The Business Systems Analyst (BSA) position is responsible for managing and optimizing the technological infrastructure that supports operations. This position will liaise with the Software engineer and Business leaders to drive process improvement towards modern business solutions. Topics may include, but are not limited to, cross functional communication, supporting project sprints, technical support, design solutions, implementation of software system and software systems analysis. The BSA will partner closely with the NEMT (Non-Emergency Medical Transportation) Managers and supervisors to enhance data reporting capabilities, streamline workflows, and support the growth and adoption of technology across Ride Connection NEMT teams and external stakeholders.

This is a full-time, exempt position with a salary range of $72,151 - $108,227 annually. Starting wage will be determined based on direct comparable experience. This is a limited duration position through November 2025.

Who You Are

  • You are comfortable leading meetings, making presentations, and that collaboration leads everyone to a better outcome
  • You are a proactive problem-solver and are keen on planning and creating processes that respond to or prevent future issues that may arise.
  • You excel at working across different technology knowledge areas, and can explain these areas to others in an easy to understand way.
  • You have a very high attention to detail and excel at working both independently and as part of a team, focusing on both problem-solving and decision-making.
  • You enjoy the challenge of projects with tight timelines. Without losing a beat, you split your attention between individual and team projects
  • You are a community builder by nature who excels at being a liaison between business users, IT teams, and external vendors to ensure alignment on project goals.
  • You are a lifelong learner, always looking for, and finding, processes and new areas of knowledge to expand your own skillset and improve processes for everyone
  • You do your work through an equity lens

What You’ll Do

  • Collaborate in implementing systems, technology, and equipment to modernize and improve the NEMT mileage reimbursement process, improving member experience and reducing operational and process barriers to accessing qualified reimbursements.
  • Ensure the accuracy and integrity of data across multiple systems, working closely with teams across internal and external NEMT teams to identify and resolve issues.
  • Develop and maintain reporting tools that provide actionable insights and support data-driven decision-making.
  • Gather requirements and collaborate with Ride Connection and NEMT leadership to identify technology needs and develop IT solutions that enhance operational efficiency.
  • Lead the planning and implementation of new technology initiatives, including system upgrades, process automation, and data integration projects.
  • Provide training and support to team members, ensuring they have the skills and knowledge to use technology effectively.
  • Document all processes, workflows, and system changes, maintaining comprehensive and up-to-date records.
  • Analyze current business processes and data to make recommendations for improvements
  • Qualifications

  • Bachelor's degree in business administration, Information Technology, or a related field, or equivalent combination of education and experience.
  • 3 years of experience in business systems analysis
  • Demonstratable proficiency in Microsoft Office Suite, particularly SharePoint, Excel, PowerBI, and other Power Applications.
  • Demonstrable experience with data management, automation tools, and reporting systems.
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights.
  • Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
  • Proven ability to manage multiple projects and priorities in a fast-paced environment.
  • Knowledge of business process mapping and workflow optimization.
  • Ability to pass a National Criminal Record Check, including fingerprint identification.
  • Welcomed Additional Qualifications

  • Experience in demand-response public transportation.
  • Advanced skills in Microsoft Excel and creating and manipulating Pivot Tables
  • Experience or familiarity with Click-up, JIRA and Confluence
  • SCRUM Master and / or PMI Certification
  • Transportation program management
  • Experience with data visualization tools and techniques.
  • Familiarity with transportation program management and auditing processes.
  • Experience working with older adults and people with disabilities.
  • Passion for working within a Non-Profit organization.
  • Application Instructions

    Please share what skills and experiences you would bring to this role in your cover letter.

    Applications will be considered as submitted. Applications will continue to be accepted until the position is filled.

    Ride Connection is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

    You can learn more about Ride Connection at www.rideconnection.org

    Salary : $72,151 - $108,227

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