Credentialing Specialist

Ride Connection is seeking a proactive and equity-focused Credentialing Specialist to join our team. In this role, you will play a vital part in supporting the administration of our Ride Connection driver services and Non-Emergent Medical Transportation (NEMT) program. You will work closely with the Credentialing Supervisor to help manage contract oversight for the NEMT program while ensuring compliance with local, state, and federal regulations.

Your responsibilities will include assisting in the tracking and management of company, asset, and driver credentialing and trainings, as well as completing vehicle and safety inspections. As a Credentialing Specialist, you will be expected to independently manage various projects assigned by the Credentialing Supervisor. A key component of this role is maintaining discretion and confidentiality when handling sensitive information.

We are looking for someone who is not only organized and proactive but also a lifelong learner with a commitment to equity and inclusion in all aspects of their work. If you are passionate about making a difference and serving our diverse communities, we invite you to apply and be a part of our dedicated team at Ride Connection.

This is a full-time, non-exempt position with starting pay of $22.85 to $28.56 per hour.

What You’ll Do

• Ensure NEMT providers, drivers and vehicles meet required credentialing standards
• Track company, driver and asset credentialing
• Track all training, licensing and certifications and proactively report these to external NEMT providers
• Performs OIG and SAM mandatory exclusion checks on drivers and transportation providers
• Assist with conducting basic safety inspections of NEMT provider vehicles
• Assist with the compliance of all applicable insurance requirements as well as federal, state, and local laws and regulations
• Assure proper maintenance of organizational records
• Collect data and issue reports according to prescribed timelines
• Represents Ride Connection in a professional manner to our service partners, our funders, and the community
• Develops, maintains and enhances relationships with Ride Connection staff, partners, customers, and supporters
• Provides superior quality customer service to ensure that each person who requests Ride Connection service is treated with dignity, respect and patience

Qualifications

• 3-years’ experience in a similar field or has the equivalent combination of education and/or relevant experience
• Strong demonstrated computer skills including Microsoft Office programs, related software, and general Excel skills
• Comfort and experience with learning new programs and processes
• Strong organizational skills and ability to manage multiple responsibilities within a specified timeline
• Excellent interpersonal, oral and written communication skills with the ability to exercise good judgment, courtesy, and tact in public contact and handling problems
• Must have access to reliable transportation for employment purposes. (*If using personal vehicle, employee must maintain proof of auto insurance and comply with state regulations)
• Maintain a driving record that meets or exceeds Ride Connection’s driver standards
• Ability to pass required National Criminal Record Check, which includes fingerprint identification.

Welcomed Additional Qualifications

• Bilingual or multi-lingual
• Experience with transportation or NEMT programs
• Experience working for a non-profit organization
• Experience, lived or otherwise, working with older adults and people with disabilities.

Benefits

• Excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with a $500 annual employer contribution, 140 hours of PTO in your first three years and then increases, six paid holidays, MLK Day of service, Juneteenth day of learning, 60 hours of sick leave annually, and a TriMet annual public transportation pass.
• Competitive pay rates with opportunities for advancement.
• Training and support provided to ensure your success in the role.
• The satisfaction of knowing that your work directly enhances the quality of life for members of our community.

Application Instructions

When applying for this position, please include your resume and cover letter that share what skills and experiences you would bring to this role.

Applications will be considered as submitted, so you are encouraged to apply early. Applications will continue to be accepted until the position is filled.

About Ride Connection

Ride Connection is a private, non-profit organization based in Portland, Oregon. We offer ways for people to access the goods and services they need to survive and thrive. By giving people the means to get around, we offer independence, health, and inclusion.

The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties.

Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.