Member Reimbursement Support Specialist

Ride Connection is looking for a collaborative relationship builder to join our Member Reimbursement team as a Member Reimbursement Support Specialist.

With Ride Connection the Member Reimbursement Support Specialist is responsible for supporting members who are part of the NEMT (Non-Emergency Medical Transportation) program for the tri county area. They will work cross-functionally with partners and other departments to coordinate resources and details regarding member reimbursements. The role is also responsible for assisting other departments and program partners, this includes communication with medical offices. This position will be responsible for assisting members by providing resolutions and education, maintaining a working knowledge of trip purposes, funding sources, service areas, and other data variations that may impact member reimbursements.

This is a full-time, non-exempt position with a pay range of $22.85 - $34.27 per hour. The starting pay offered will be based on applicable experience.

Who You Are

• You value relationships and believe that relationship-building is about cultivating and sustaining meaningful connections that support and uplift everyone.
• You are known for your eye for detail. Double-checking and triple-checking are a part of how you operate.
• You can maintain your composure in a crisis or tense situation and help others keep their cool.
• You can roll with the punches and change gears when needed. You split your attention between individual work projects, team projects, and customer service without losing a beat.
• You are a lifelong learner, always looking for and finding new nuggets of knowledge to expand how you view the world.
• You have a knack for quickly learning new technology and the ins and outs of new programs–but you’re not afraid to ask questions or seek assistance if there’s something you don’t understand.
• You understand the importance of feedback – giving feedback that is empathic and supportive and how to engage with and process feedback you receive from others.
• You are a community builder by nature. You view community engagement as key to supporting underserved communities and working with your team and teams across an organization or agency for the common good.
• You are focused on the lifelong work of addressing inequities experienced by people of color, LGBTQIA2 people, low income and houseless populations, and people with disabilities.

What You’ll Do

• Handle incoming and outgoing calls with members, including monitoring faxes, voicemails and emails
• Communicate and collaborate with various Ride to Care Program partners and departments
• Tasks may include:
  • Receiving Appointment Verification Forms, including completing Internal Verification Forms upon request
  • Receiving supporting documentation related to member reimbursement
  • Member address verification
  • Post-trip appointment verification
  • Member education
  • Creating and providing member payment summaries
  • Assisting member inquiries related to Focus Card or HOP Pass
  • Identifying missing member reimbursements or mileage discrepancies, with an understanding of the Ride to Care Program for basic logic and integrity

• Possess a clear understanding of what it means to be in compliance, specifically where your assigned tasks are in relation to being in or out of compliance, and communicating to the team Lead and Supervisor if and when you are out of compliance or at risk of being out of compliance.

Qualifications

• 1 year experience in related field or college courses or the equivalent combination of education and/or relevant experience
• Strong computer skills, and proficient with the Microsoft Office environment and related software
• Ability to communicate professionally, effectively and pleasantly on the phone, and to take and relay complete messages
• Strong organizational skills and ability to manage multiple responsibilities within a specified timeline
• Excellent interpersonal, oral and written communication skills with the ability to exercise good judgment, courtesy, and tact in public contact and handling problems
• Ability to work with a diversity of individuals including staff, Ride Connection’s network partners, community and government agencies, volunteers, and riders
• Ability to pass a National Criminal Record Check which includes fingerprint identification
• Ability to work as a team member with a diverse group of people
• Ability to understand and follow written and oral instructions
• Ability to work independently on assigned tasks and to make decisions with minimal supervision by prioritizing and organizing tasks
• Ability to adapt to a rapidly changing environment

Welcome Additional Qualifications

• Experience in demand-response public transportation
• Experience with using Microsoft SharePoint, Excel, and Pivot Tables
• Transportation program management
• Comprehensive knowledge of the area
• Experience working with older adults and people with disabilities
• Experience and passion working for a Non-Profit organization

Benefits

• Competitive pay rates with opportunities for advancement.
• Excellent benefits package, including comprehensive medical, dental, and vision insurance, an Employee Assistance Program, 403(b)-retirement plan with automatic employer contribution plus a match up to 2%, Flexible Spending Account with a $500 annual employer contribution, 140 hours of PTO in your first three years and then increases, six paid holidays, MLK Day of service, Juneteenth day of learning, 60 hours of sick leave annually, and a TriMet annual public transportation pass.
• Training and support provided to ensure your success in the role.
• The satisfaction of knowing that your work directly enhances the quality of life for members of our community.

Application Instructions

• When applying for this position, please include your resume and cover letter that share what skills and experiences you would bring to this role.
• Applications will be considered as submitted. Applications will continue to be accepted until the position is filled.

About Ride Connection

Ride Connection is a private, non-profit organization based in Portland, Oregon. We offer ways for people to access the goods and services they need to survive and thrive. By giving people the means to get around, we offer independence, health, and inclusion.

The Ride Connection network comprises a collection of agencies that serve older adults and people with disabilities and low-income individuals, and the general public by offering a variety of transportation options in Clackamas, Multnomah, and Washington counties.

Together, we provide over 500,000 rides and support more than 2,000 individuals with training and access to public transportation each year.

You can learn more about Ride Connection at www.rideconnection.org